Cluster Manager - HDFC BB

About the Role

This position is responsible for driving insurance business growth through the management of assigned banking relationships and channel partners. The role involves working closely with bank stakeholders, promoting insurance products, supporting both pre- and post-sales processes, and ensuring strong growth in revenue and persistency targets on a quarterly basis.

Key Responsibilities

• Achieve sales targets and premium/revenue objectives through continuous engagement with channel partners and branch heads of the bank.
• Identify and map key decision makers, keeping leadership updated on relationship progress.
• Promote company campaigns and run activities within bank branches to boost customer penetration.
• Innovate new ways to leverage data and build business opportunities within the assigned zone, focusing on activation and maintaining an optimal product mix (Traditional plans 50%; ULIP 40%; Term 10%).
• Ensure comprehensive pre- and post-sales support for both partners and clients, including smooth execution of processes, communicating changes, and handling customer queries.
• Regularly scrutinise business performance and provide timely updates to superiors, including customer feedback after welcome calls.
• Manage relationships at multiple levels with both internal and partner teams to ensure alignment and satisfaction.
• Communicate product updates, process changes, and offer training to partner teams as needed to ensure compliance and knowledge upskilling.
• Monitor market conditions, particularly volatility and challenges unique to unit-linked policies, adapting approach as needed.
• Address balancing process adherence with channel partner expectations, ensuring mutually beneficial outcomes.

Requirements

• Demonstrated experience in sales, particularly within the banking or insurance sector.
• Strong relationship-building and stakeholder management skills.
• Familiarity with bancassurance operations and open architecture sales models.
• Analytical mindset for monitoring sales metrics, product mix, and activation targets.
• Ability to innovate branch activity strategies to improve customer base penetration.
• Knowledge of insurance products (traditional, ULIP, term), as well as banking services.
• Proficient in managing persistency targets and ensuring on-time renewals.
• Effective communicator capable of delivering training and process changes.

Additional Information

• The role is subject to meeting company persistency and productivity norms.
• Will require close coordination with multiple branches and teams, and adaptability to evolving market priorities.
• No stated fixed salary range; remuneration commensurate with experience and company standards.