직무 설명

About INFUSE

INFUSE specializes in demand generation for B2B companies, helping clients achieve audience, buyer, and account engagement goals. Operating globally across more than 60 countries, INFUSE boasts recognition such as multiple Inc. 5000 listings and over 60 industry awards including Inc. Best Workplaces. The company prides itself on fostering a supportive work environment where employees are valued and encouraged to grow while contributing meaningfully to clients’ success.

Hiring process

Initial application review is performed by human recruiters to ensure personalized assessment.
Selected candidates may be asked to complete a video interview and possibly a test or short project to evaluate team fit.
Successful candidates are invited to live interviews, either in person or via Zoom, to meet the hiring manager and team.
Offers are only extended following live conversations, ensuring mutual enthusiasm.

Role Overview

The Client Success Representative is responsible for maintaining strong client relationships and supporting successful solution delivery tailored to client objectives. This role requires juggling multiple tasks efficiently in a dynamic setting while collaborating with sales and internal teams to drive growth and customer satisfaction.

Key Responsibilities

Establish and nurture lasting relationships with clients.
Ensure solutions are delivered timely and effectively meeting client requirements.
Communicate progress on monthly and quarterly initiatives to stakeholders inside and outside the organization.
Spot growth opportunities and partner with sales to achieve targets within assigned territories.
Handle difficult client inquiries and escalations as needed.
Support administrative and operational activities including data entry, system updates, and schedule coordination.

Desired Qualifications

Demonstrated experience managing client relationships, preferably in related sectors like hospitality, sales, or client success.
Excellent communication and interpersonal abilities.
Detail-oriented with the capacity to prioritize and execute multiple tasks in a fast-moving environment.
Empathy towards client needs and effective resolution capabilities.
Proactive problem-solving aptitude when faced with challenges.

Equal Opportunity Statement

INFUSE is committed to hiring without discrimination, valuing diversity in background and perspective. Employment decisions are based solely on qualifications, merit, and business necessities, respecting all protected characteristics under law.

Client Success Representative (Remote, Contract)