Client Relationship Executive

About the Role

Join a Fortune Global 500 company and explore an environment offering innovative growth and a rewarding culture, where talented teams help you advance daily. This role requires a unique blend of skills and passion to lead yourself or teams into the future.

Key Responsibilities

• Provide support to the Customer Service (CS) team by handling critical client issues and escalations.
• Establish and maintain strong client relationships through various communication methods including email, phone, and face-to-face meetings.
• Collaborate closely with customer and operational departments to develop excellent working partnerships.
• Coordinate activities across Marken teams and agents in line with customer expectations and network policies.
• Handle special service requests from customers related to enhanced monitoring or increased service levels for shipments.
• Work alongside clients’ logistics divisions to design and implement solutions aligning with Marken standards for new business needs.
• Participate in regular client meetings to review program status and address service-related concerns.
• Investigate shipment performance incidents in cooperation with Global Key Account and Quality teams.
• Perform performance reporting by extracting and analyzing data from Maestro and other platforms, transforming data into relevant reports.
• Undertake general customer service responsibilities as needed.

Qualifications and Requirements

• Diploma in Business, Logistics & Supply Chain Management, or related field.
• Minimum two years’ experience in customer service or client-facing roles, ideally within healthcare, pharmaceutical, clinical trials, or logistics sectors.
• Basic knowledge of logistics and supply chain processes, with familiarity in temperature-controlled or clinical shipments considered advantageous.
• Customer-centric approach with dedication to service excellence and ongoing improvement.
• Ability to manage multiple priorities effectively in a dynamic environment, ensuring attention to detail and accuracy.
• Strong communication and interpersonal skills to collaborate productively with clients and cross-functional teams.

Additional Information

This is a permanent position. The hiring process may take longer than usual due to continuous recruitment needs. Applicants are encouraged to apply even if they do not receive immediate feedback, as applications remain under consideration.

Company Commitment

The company is dedicated to fostering a workplace free of discrimination, harassment, and retaliation.