Cash Manager

Overview

Become part of a locally owned Shoppers Drug Mart store in Hamilton, Ontario, where you will play a critical role in delivering excellent health, beauty, and convenience services with a strong focus on putting the customer first.

Role Summary

As Cash Manager, you will oversee the human, physical, and financial resources of the Cash Department, collaborating with other store teams to meet store goals while ensuring outstanding customer interaction.

Key Responsibilities

• Lead by example demonstrating the company's CORE values among cashier personnel.
• Conduct interviews and recommend candidates for cashier positions.
• Ensure cashiers adhere strictly to Store Standards.
• Manage scheduling of cashier staffing including shifts, days off, and vacations within set guidelines.
• Provide training, ongoing coaching, and guidance to staff on their job duties.
• Assist with cashier performance evaluations alongside the Front Store Manager.
• Uphold exceptional customer service standards that surpass expectations.
• Ensure employees maintain the appropriate appearance following the Uniform Policy.
• Promote company programs including PC Optimum Card usage during transactions.
• Manage all cash-related promotions, offers, and ensure staff know weekly promotions and coding practices.
• Maintain lottery trays according to legal and company standards, including secure locking.
• Perform clerical and banking responsibilities associated with cash handling.
• Manage coin orders, resolve discrepancies, and maintain cash office and safe according to Store Standards.
• Generate and review weekly transaction exception and cash variance reports, investigating inconsistencies.
• Apply knowledge of charge account management when applicable.
• Ensure compliance with all loss prevention protocols and parcel check procedures.

Qualifications and Skills

• Strong planning, judgement, and decision-making capabilities.
• Ability to independently address issues arising from customer requests using appropriate queries and solutions.
• Capability to perform tasks and achieve goals assigned by management effectively.
• Experience in supervisory and labor management roles.
• Background in retail or grocery sectors with significant cash handling expertise.
• Excellent interpersonal and communication skills, both written and verbal.
• Effective time management, organization, and planning abilities.
• Competency in financial analysis.
• A dedicated commitment to delivering excellent customer service.

Work Environment

This position requires flexibility to work various shifts including nights and weekends.

Why Work Here?

Each store is led by an Associate-Owner, combining local business ownership with national brand support. Employees benefit from a purchase discount, flexible schedules, competitive salaries, and opportunities for online learning through the company's Academy program. The organization values diversity and inclusivity, offering accommodations for applicants with disabilities and emphasizing legal compliance and ethics.

Compensation

The hourly pay ranges from $18.45 to $20.85 depending on experience, knowledge, and location. The company also employs artificial intelligence technology in candidate screening and selection.