Business Analyst - 12 Month Contract

Role Overview

WestJet is searching for a seasoned Business Analyst to join the Turn Management Platform Project team for a 12-month contract based in Calgary, Alberta. Reporting to the Director of Operational Support & Programs, this position involves delivering tech-driven solutions that enhance operational excellence throughout the company. The role demands hands-on involvement in supporting complex projects integrating multiple systems and collaborating closely with diverse stakeholders from Operations, Technology, and Project teams.

Key Responsibilities

• Collaborate with stakeholders and project leaders to establish project objectives, scope, and functional requirements.
• Conduct analysis, document current workflows, and develop future-state process designs aligned with operational goals.
• Lead workshops and meetings to ensure business, technology, and project team alignment.
• Translate business needs and risks into clear documentation covering functional, technical, and procedural aspects.
• Assist project delivery through planning, progress monitoring, risk mitigation, and stakeholder communication.
• Work closely with Agile teams to verify that solutions meet defined requirements and desired outcomes.
• Support system testing, implementation, enhancements, and related project activities for successful completion.

Candidate Profile

• 3 to 5 years experience as a Business Analyst focused on technology implementations and business transformations.
• Proficient in gathering, documenting, and managing business and technical requirements.
• Strong skills in process mapping, including both current and future-state analysis.
• Exceptional facilitation and communication abilities for in-person and virtual stakeholder engagement.
• Experienced in juggling multiple priorities and managing complex stakeholder relationships.
• Creative problem-solver with strong critical thinking and accountability.
• Advanced skills in Microsoft Office Suite including Word, Excel, PowerPoint, Project, and Visio.
• Familiarity with Waterfall and Agile project delivery frameworks and experience working in Agile environments.
• Keen interest in technology, integration of systems, and continuous improvement methodologies.

Preferred Qualifications

• Certifications such as IIBA (CBAP, CCBA, ECBA) or CAPM are a plus.
• Experience within airline, aviation, or transportation sectors is advantageous.
• Background in supporting enterprise platforms, operational systems, or data-centric transformation projects.

Working Conditions

This role requires onsite presence up to five days weekly, though this arrangement may shift according to business needs.

Company and Culture

WestJet has grown since 1996 into one of Canada's leading airlines and is recognized for its inclusive, collaborative work culture and strong commitment to safety. The organization values diversity, equity, and accessibility, encouraging candidates from various backgrounds to apply. Selected candidates will benefit from travel privileges, flexible benefits, and participation in a dedicated and friendly work environment.

Safety Commitment

WestJet emphasizes safety in all operations, mandating pre-employment alcohol and drug testing for safety-sensitive roles.

Additional Information

Applicants needing accommodations during recruitment can contact the talent acquisition team directly. Candidates who want to withdraw their application or request deletion of personal data can also reach out to the recruitment team.