Branch Operations Executive

About SBI General Insurance

Established in 2009, SBI General Insurance has demonstrated significant expansion, growing from 17 branches in 2011 to over 139 across India. It has served more than 100 million customers through its diverse multi-distribution approach, including Bancassurance, Agency, Broking, Retail Direct, and Digital partnerships. Leveraging a strong network of over 22,000 SBI branches, agents, financial alliances, OEMs, and digital collaborators, the company ensures its services reach even remote regions, providing a wide array of products tailored for retail, corporate, SME, and rural clientele through both digital and physical channels.

Primary Responsibilities

• Adhere strictly to established Standard Operating Procedures (SOP) for all branch processes.
• Manage discrepancies across various lines of business efficiently.
• Ensure timely processing and issuance of policies as per agreed turnaround times.
• Maintain full (100%) capacity utilization to achieve optimal productivity.
• Implement quality control measures consistently.
• Ensure branch audit scores meet satisfactory standards.
• Oversee banking controls and ensure timely reconciliation closure.
• Manage petty cash and process billing for local vendors accurately.
• Administer cover note management effectively.
• Ensure adherence to Anti-Money Laundering (AML) guidelines.
• Maintain compliance and audit registers diligently in line with processes.
• Execute the third-party cheque process as per SOP.
• Address customer inquiries promptly and effectively at the branch level.
• Conduct pre-inspections as required.
• Take ownership of branch sales support, coordinating effectively with central teams to oversee all branch activities.
• Possess a thorough understanding of products, processes, and systems.
• Communicate and disseminate process changes to branch stakeholders promptly.
• Engage with Insurance Marketing Division (IMD) through visits or connections.
• Ensure timely archival of documents.
• Drive projects and initiatives including cross-selling and upselling to improve both revenue and customer engagement through walk-in clients and known sources.
• Manage renewal processes to maintain operational code retention.
• Organize regular training sessions for IMD and sales teams to update them on processes, systems, and underwriting guidelines.
• Identify and implement process and system improvements through the iThink platform until completion.
• Effectively allocate operational resources and manage workload distribution.
• Provide timely feedback on User Acceptance Testing (UAT) exercises.