Bench General Manager

About Buddy's Pizza

Buddy's Pizza originated in Detroit 80 years ago, introducing Detroit-Style Pizza, distinguished by its square shape and crispy, cheesy corners. Starting at Six Mile and Conant, Buddy's has expanded to 19 locations, inspiring with its innovation and passion.

Role Purpose

The Bench General Manager is responsible for overseeing all daily activities within a Buddy's restaurant to enhance customer satisfaction and profitability. This role ensures high customer service standards and effective communication with staff and management. The position requires a minimum commitment of 5 days and 50 hours weekly onsite.

Key Duties

• Manage overall restaurant operations during shifts including decision-making, staff training, guest interactions, scheduling, and maintaining quality and cleanliness standards.
• Control staff labor by monitoring breaks and overseeing cash handling and checkout procedures.
• Conduct daily pre-shift meetings with staff on all shifts.
• Guide team members continuously to uphold operational procedures.
• Complete managerial financial reports and monitor sales and labor metrics.
• Identify operational improvements and develop plans to meet department and store goals.
• Verify the accuracy of line checks across shifts.
• Cultivate positive relationships with staff to enhance morale, productivity, and professional growth.
• Enforce workplace safety standards to minimize accidents.
• Supervise deliveries to guarantee accurate product receipt and billing.
• Handle guest inquiries and concerns, approving comps, promotions, credits, and requests to promote a positive Buddy's experience.

Leadership Responsibilities

• Assist with hiring, training, and scheduling of staff.
• Ensure the effective use of communication tools such as pre-shift meetings, documentation, evaluations, and record-keeping.
• Conduct employee performance reviews and evaluations.
• Provide constructive feedback and apply disciplinary actions as needed.
• Maintain adherence to Buddy's uniform policies and standards.

Qualifications

• At least 3 years of experience in a general management role within a full-service restaurant.
• Strong skills in leadership, communication, staff mentoring, and operational quality management.
• Effective communication skills across all staff levels along with strong problem-solving and decision-making capabilities.
• Knowledge of employment law and ability to handle confidential information.
• Exceptional customer service and critical thinking abilities.
• Proficiency in computer usage.

Benefits

• Competitive salary plus bonus opportunities.
• Complimentary meals during shifts.
• Paid time off and holidays.
• Medical, dental, and vision insurance.
• Flexible Spending Account options.
• Employee discounts.
• Flexible working schedules.
• Paid training programs.
• 401K savings plan.

Work Environment and Physical Requirements

• Clear verbal communication and attentive listening to both employees and guests is essential.
• Must be able to stand and walk throughout entire shifts.
• Ability to reach, bend, lift, and work with kitchen equipment.
• Capacity to lift items weighing up to 50 pounds comfortably.

Equal Opportunity

Buddy's champions diversity and inclusion within the workplace and is an equal opportunity employer. Discrimination and harassment are strictly prohibited according to applicable federal, state, and local laws.