- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 16시간 전
- 작업 모드
- 재택근무
- 교육
- 고등학교 졸업장
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Company
Dietnet is a nutrition clinic with over 15 years of experience focused on humanized service and structured clinical protocols. The company emphasizes health and well-being of patients and values professionals passionate about care and quality service.
Job Overview
This position involves virtual patient support, requiring someone attentive, organized, and welcoming. The work schedule is primarily remote, from Monday to Thursday 12:00 to 22:00, Friday 13:00 to 22:00, and two Saturdays per month from 8:00 to 12:00.
Key Responsibilities
- Complete patient registration within the system.
- Send standardized guidelines for the initial consultation.
- Identify requests and locate appointments in the system.
- Handle scheduling, rescheduling, and cancellations.
- Check and provide appointment availability according to specialty.
- Confirm appointments with patients via app or WhatsApp.
- Assist patients with document attachments in their medical records when needed.
Required Qualifications and Skills
- Experience in patient service via chat, WhatsApp, or UmblerTalk.
- Organizational skills for managing schedules and appointments.
- Excellent written communication and courteous customer interaction.
- Meticulous attention to detail in patient data entry.
- Quick learning and proficient use of digital systems and platforms.
- Ability to follow scripts and standard responses closely.
- Competence in handling dissatisfied patients and sensitive situations professionally.
Working Conditions
- Employment Type: CLT contract
- Workplace: Home office
- Work schedule: Monday to Thursday 12:00–22:00; Friday 13:00–22:00; two Saturdays monthly 8:00–12:00.
- Benefits: Health plan with coparticipation, meal voucher worth R$27.50.