Assistant Housekeeping Manager

Company Overview

Join Pullman Hotels & Resorts, a proud member of the Accor group, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants worldwide. Embracing the Heartist® spirit means demonstrating commitment, adaptability, and creativity to make each guest experience memorable while contributing positively to colleagues and the planet. This role offers opportunities for professional growth within a global hospitality leader dedicated to responsible service.

Role Summary

The Assistant Housekeeping Manager is responsible for upholding exceptional cleanliness and guest satisfaction across the establishment by supporting and managing daily housekeeping operations.

Key Responsibilities

• Assist in overseeing daily housekeeping activities, including staff scheduling and delegating duties.
• Perform routine inspections of guest rooms, public areas, and service zones to maintain high cleaning standards.
• Collaborate with various departments to ensure seamless operations and timely responses to guest needs.
• Manage inventory control for cleaning supplies and linens efficiently.
• Provide training and guidance to housekeeping staff on cleaning procedures and customer service excellence.
• Enforce health and safety standards in compliance with local laws and company policies.
• Contribute to the development and implementation of strategies aimed at enhancing operational effectiveness and guest satisfaction.
• Address guest feedback and complaints with professionalism and efficiency.
• Support budget preparation and cost management for the housekeeping unit.
• Assist the Executive Housekeeper with administrative duties and reporting tasks.

Required Qualifications and Skills

• Demonstrated experience in housekeeping management, preferably within luxury hotels or resorts.
• Strong leadership and organizational abilities to manage diverse teams effectively.
• Fluent English communication skills, both spoken and written.
• Competence in hospitality management software and Microsoft Office applications.
• Comprehensive knowledge of housekeeping operations, cleaning methods, and quality benchmarks.
• Experience with inventory and cost control practices.
• Familiarity with health and safety protocols in the hospitality sector.
• Effective problem-solving skills, capable of decision-making under pressure.
• Customer-oriented approach with dedication to outstanding guest service.
• Willingness to work flexible schedules including weekends and holidays.
• Additional language skills are advantageous.

Additional Information

Pullman Hotels & Resorts is committed to fostering a diverse and inclusive workplace. This company values every individual and encourages applicants from all backgrounds.

Joining Accor means becoming part of a global leader that offers meaningful career paths and opportunities for personal and professional development. Embrace your passion for hospitality while contributing to a sustainable future.