Assistant General Manager

About Zara

Zara is a global fashion brand renowned for offering the latest trends to customers worldwide through its physical stores and online platform. Our business thrives by constantly adapting to consumer needs with core values including teamwork, passion, curiosity, diversity, sustainability, creativity, and humility driving our daily efforts.

Role Overview

As the assistant general manager, you will be the store's second-in-command, partnering with the store director to lead the team and meet business objectives while upholding corporate management standards. Your role encompasses overseeing product, operations, and people management to deliver an exceptional customer experience. This position requires strong organizational, analytical, and leadership capabilities, as well as business insight to interpret comprehensive store reports and initiate improvements.

Core Responsibilities

• Support store director in managing all departments to achieve sales goals.
• Oversee product presentation and conduct regular product analysis regarding shortages, competitor activity, and trends to enhance performance.
• Perform commercial data analysis (sales, business maps, product reports) and collaborate with sales teams to drive sales-enhancing actions.
• Maintain effective communication between central, country sales teams, and store departments.
• Assist with warehouse and merchandise flow management aligning with commercial management criteria.
• Organize and plan people and processes to ensure operational efficiency and productivity standards.
• Supervise technological systems to guarantee smooth store operations and excellent shopping experiences.
• Ensure compliance with omnichannel procedures including returns, inventory management, and customer service protocols.
• Lead implementation of new commercial and operational projects and updates.
• Manage shrinkage by developing action plans to protect store assets.
• Promote and uphold customer service standards, ensuring timely resolution of issues.
• Manage labor budgets and staff scheduling to align with store needs and workload fluctuations.
• Oversee training across all sections, including onboarding, mandatory sessions, and job-specific development.
• Support talent development through succession planning and identifying potential leaders.
• Provide constructive feedback and recognition to foster team growth.
• Ensure adherence to occupational health, safety, and risk prevention standards within the store.

Compensation and Benefits

This role offers a competitive annual salary ranging from $84,000 to $95,760 plus a discretionary bonus. Zara provides a 25% employee discount across its brand products and an extensive benefits package featuring various discounts. Opportunities for career advancement, e-learning, training programs, and community engagement initiatives are part of our commitment to employee growth and well-being.

Equal Employment Opportunity

Zara USA, Inc. is an Equal Opportunity Employer. We welcome all qualified candidates regardless of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, disability, age, veteran status, citizenship, or any other protected characteristics.