Assistant Centre Executive

About the Role

LVL Music Academy seeks a diligent, organised, and customer-oriented individual to assist with the daily functions of our music centre. Reporting to the Centre Manager and closely collaborating with teachers and management, this role involves handling enquiries, managing student registrations, coordinating lessons, supporting sales activities, and general administrative duties.

Key Responsibilities

• Respond to customer questions via WhatsApp, phone, email, and in-person visits.
• Provide parents and students with detailed lesson information, facilitate trial lesson bookings, and register new students.
• Follow up with potential customers to help convert enquiries into enrollments.
• Arrange lesson timetables between students, parents, and instructors.
• Handle queries related to instrument sales, rentals, and repairs.
• Maintain precise records of customers, students, and sales transactions.
• Assist with payment collections, invoicing, and maintaining paperwork.
• Prepare classrooms and help organise the academy's daily activities.
• Support events including concerts, workshops, student activities, and marketing promotions.
• Contribute to social media content, photography, and basic marketing materials as needed.
• Carry out additional operational and admin tasks designated by the management team.

Candidate Requirements

• Currently enrolled in a diploma or degree program in business, marketing, communications, hospitality, arts management, music, or similar fields.
• Effective communication skills with customers, parents, and children.
• Highly organised, responsible, and proactive in completing assigned tasks.
• Proficient in written and spoken English.
• Comfortable with digital communication tools like WhatsApp and email, as well as spreadsheets and basic software.
• Interest in music or music education is a plus.
• Willingness to work some weekends as required.

Learning Opportunities

• Gain experience in customer service and sales within an educational setting.
• Understand student enrollment processes and customer engagement strategies.
• Learn the operations and scheduling specific to a music school environment.
• Exposure to instrument sales, rentals, and repair handling procedures.
• Participate in event planning and execution including concerts and workshops.
• Work closely with business owners and management for practical industry insight.