Application Support Specialist

Job Overview

We are seeking an Application Support Specialist to deliver daily operational assistance and troubleshoot key enterprise applications. This position involves collaboration with IT teams and external vendors to quickly resolve application issues and maintain business continuity.

Key Responsibilities

• Provide daily operational support and problem resolution for critical enterprise systems.
• Work closely with cross-functional IT groups and third-party vendors to address and resolve application incidents promptly.
• Coordinate User Acceptance Testing (UAT) and verify functional enhancements or fixes with business users before deployment.
• Maintain detailed incident records and ensure proper escalation in line with IT governance standards.
• Apply fundamental business analysis and Big Data principles to assess data processes and business needs for ongoing system optimization.

Qualifications and Skills

• At least one year of experience in IT support, helpdesk, or desktop support roles.
• Strong communication and interpersonal skills with the ability to multitask within team settings.
• Knowledge of application support and basic data analysis concepts.

Additional Information

Interested candidates can reach out via email to the recruitment contact for application details. This role requires strong teamwork and communication to ensure service continuity.