Application Support Analyst (Student Intern)

Role overview

Hume City Council is seeking an enthusiastic and detail-focused Application Support Analyst (Student Intern) to support end users from its Broadmeadows, Victoria site. The position is centred on resolving application-related issues, assisting with day-to-day IT support activities, and learning practical technical skills in a collaborative local government environment.

Key duties

• Handle incoming support requests through the ticketing system and provide prompt technical assistance.
• Investigate application faults, trace likely causes, and work through issues in a structured way.
• Record incidents, resolutions, and technical notes in a clear and well-organised format.
• Support the testing, rollout, and patching of application updates.
• Work with senior support team members to solve more complex technical problems.
• Keep ticket records orderly and follow up with users to confirm their issues have been resolved.
• Guide users on how to use application features and share practical best practices.
• Escalate urgent or high-impact issues to senior technical staff when required.
• Assist with new user onboarding and help provision system access.
• Contribute to support guides, documentation, and knowledge base content.

Skills and experience

• Strong analytical thinking and problem-solving ability.
• Clear written and verbal communication skills.
• Good time management and organisational skills.
• Basic knowledge of IT systems and software applications.
• Comfort working in a team-based environment.
• High attention to detail and accuracy.
• Current student status or recent graduation.

Preferred background

• Exposure to help desk or ticket management tools.
• Familiarity with standard business software such as Microsoft Office and enterprise applications.
• Any prior customer service or technical support experience.
• Understanding of fundamental networking concepts.
• Experience using documentation or knowledge management platforms.
• Ability to tailor and troubleshoot software applications.
• Entry-level technical support experience is advantageous but not essential.

Why join Hume City Council

Hume City Council describes itself as a leading local government employer with an inclusive, collaborative culture built around four values: improving every day, working together, showing up, and putting the Hume community first. The organisation offers a competitive salary package, opportunities for professional development, and a supportive workplace.

Additional information

This is a child-safe organisation and an equal opportunity employer. The Council welcomes applications from people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people, and people from culturally diverse backgrounds.

Successful candidates will need to complete background and probity checks, including reference checks, a Working with Children Check, and a Criminal Record Check.

For questions, contact [email protected].

Applications are assessed on an ongoing basis during the advertising period, and the role may close early once enough suitable applications have been received. Applicants are encouraged to submit early.