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Overview

Join an innovative startup within a well-established group, leading the transformative AI revolution in the legal industry. The role involves collaborating closely with family law practitioners to guide them through adopting the AI Paralegal platform, a cutting-edge digital assistant designed to enhance legal workflows.

About the Company and Product

CORTO's AI Paralegal is revolutionizing legal practice by utilizing advanced AI technology built upon Adieu's platform. It automates document drafting, workflow management, and repetitive tasks, seamlessly integrating with LEAP’s system to improve efficiency, scalability, and profitability for law firms.

Key Responsibilities

Manage a portfolio of law firms using AI Paralegal, monitoring usage, performance metrics, and engagement, and act swiftly if activity decreases.
Drive adoption of new features and accelerate revenue growth through client onboarding and relationship management.
Serve as a trusted advisor to senior leaders in law firms, assisting in revising pricing, staffing, and workflow strategies for maximizing AI benefits.
Identify and document barriers to engagement, collaborate with development teams to address product issues promptly, and maintain communication until resolutions remove any obstacles.
Raise and track Jira tickets related to product challenges impacting firm performance to ensure timely solutions.
Contribute to the continuous improvement of the engagement playbook, establishing success benchmarks throughout client growth phases.
Provide actionable, evidence-based feedback to the product team regarding client experiences to unlock further potential and problem areas.

Qualifications and Experience

Demonstrated experience in account management, client success, or consulting, preferably within legal tech, SaaS, or professional services environments working with small to mid-sized businesses.
In-depth understanding of law firm operations, including billing, staffing, revenue cycles, and challenges in behavioral change adoption.
Proven ability to engage confidently with senior legal professionals in commercial discussions.
Willingness and flexibility to travel across Australia on short notice for client visits.
Keen problem-solving instincts with a proactive approach to addressing declines in usage or engagement.
Strong communication skills to translate client issues into clear feedback for technical teams without needing technical expertise.

Personal Attributes

Proactive in identifying issues before they escalate, treating drops in usage as immediate calls to action.
Adaptive and energized by defining and evolving the role in a dynamic startup environment.
Skilled at building trust quickly with individuals resistant to change, with a track record in successful change management.
Comfortable with frequent travel and working both remotely and on-site.

Additional Information

CORTO emphasizes inclusivity and encourages applications even if candidates do not meet every criterion.

Why Work at CORTO?

Contribute to meaningful solutions that enhance local law firms' ability to serve their communities effectively.
Take ownership and influence significant projects with autonomy and trust.
Collaborate with passionate and authentic colleagues.
Benefit from being part of ATI Global, a leading international LegalTech organization.
Enjoy flexible, hybrid work arrangements promoting collaboration and idea sharing.
Access career growth and learning opportunities in a rapidly scaling company.
Participate in social activities, sports teams, and unique events such as sailing.
Utilize wellness benefits including additional leave and gym membership.
Work in a fast-paced technological environment focused on continuous innovation.
Access exclusive programs to support home ownership within the ATI Group.

AI Engagement Manager

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