Admin & Operation - English Speaker

Overview

This role involves overseeing student registrations, attendance, customer data, and CRM information accurately while supporting various operational and administrative tasks within the academy.

Key Responsibilities

• Manage registrations, enrollments, attendance records, customer data, and CRM with precision.
• Coordinate trial class schedules, instructor assignments, room bookings, program registrations, and rescheduling requests.
• Assist in managing workshops, performances, competitions, exams, and other academy-related events.
• Act as the main contact for students, parents, and potential clients, providing timely and professional support across multiple communication platforms.
• Prepare reports, handle customer communications, maintain operational documents, and keep administrative records updated.
• Facilitate billing tasks including invoicing, payment tracking, and following up on unpaid transactions.
• Work in collaboration with internal teams and external partners to ensure smooth day-to-day operations and excellent customer service.
• Support marketing admin activities such as website updates, lead follow-ups, and process improvements to enhance administrative efficiency and data accuracy.

Candidate Requirements

• Must hold a Bachelor's degree in any field.
• Open to fresh graduates or individuals with up to one year of experience in administration, customer service, or related roles.
• Fluent in both spoken and written English, which is mandatory.
• Possess strong interpersonal and communication skills with a customer-centric approach.
• Detail-oriented with the capability to manage administrative duties meticulously.
• Excellent organizational skills with the ability to prioritize and meet urgent deadlines.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with CRM software.
• Capable of working independently in a fully remote setup while effectively collaborating with an international team.