Account Manager

Overview

The Account Manager role is pivotal in overseeing customer order planning, logistics coordination, and auxiliary services after sales, focusing on driving seamless execution rather than sales activities. Candidates should demonstrate successful experience supporting manufacturing demands, supply chain coordination, and enterprise client services, ideally within semiconductor manufacturing or packaging industries.

Key Responsibilities

• Assist in organizing Quarterly Business Review sessions for current clients.
• Manage creation of sales orders to facilitate billing and shipment following sales closures.
• Collaborate with IT teams to generate and sustain high-quality reports for customers.
• Communicate internally regarding modifications in customer requirements per specifications.
• Keep clients informed of updates to product specifications and operational processes impacting their business.
• Coordinate with internal departments and customers to manage order planning and execution effectively.
• Provide transparency on inbound wafer shipments.
• Issue instructions to execute orders while prioritizing them appropriately.
• Deliver Work In Progress (WIP) status updates, shipment timelines, and finished goods information to clients.
• Organize customer wafer arrangements to meet Forecast, Annual Operating Plan, and shipment targets.
• Address customer queries and resolve complaints promptly.
• Engage in upselling activities as part of account management.
• Undertake additional ad-hoc tasks assigned by management.

Candidate Requirements

• Bachelor’s degree in Business, Engineering, or Project/Supply Chain Management.
• At least 10 years of experience managing customer service for enterprise-level clients.
• Demonstrated success in client engagement, upselling, and effective execution.
• Basic knowledge of manufacturing processes with eagerness to grasp technical and client-specific details to ensure delivery.
• Work experience must be from full-time revenue-generating roles; internships will not be credited.
• Experience leading and managing teams is advantageous.
• Ability to coordinate effectively with customers and internal teams including engineering, production, logistics, sales, and planning.
• Strong ownership mentality combined with problem-solving capabilities, and excellent communication and interpersonal skills.
• Capacity to perform well under pressure in a rapidly changing work environment.