Accommodation Assistant

Role Overview

The Accommodation Assistant is entrusted with consistently upholding high standards of maintenance and cleanliness, particularly in bedrooms, public spaces, and linen. Prior to handing over rooms to reception, thorough inspections must ensure compliance with the company's 4-star quality criteria.

Key Responsibilities

• Maintain assigned rooms, bathrooms, corridors, and communal areas to established cleanliness standards using only approved cleaning agents and equipment. Ensure bathroom and bedroom consumables are replenished adequately.
• Manage linen and towel changes as per the hotel's specified schedule and quality requirements.
• Keep accommodation trolleys, caddies, and storage areas orderly, clean, and well-stocked.
• Report any guest belongings left behind to the Accommodation Manager for lost property protocols.
• Notify the Accommodation Manager promptly about any accommodation staff needs such as materials or equipment essential for efficient work.
• Optimize resource utilization to maintain minimal cost without sacrificing quality.
• Immediately communicate any maintenance concerns to supervisors or managers.
• Coordinate with supervisors on room assignments, VIP guests, and special requirements and act accordingly.
• Provide ongoing updates to supervisors regarding room statuses after inspections.
• Engage actively in training sessions, meetings, and personnel development activities aimed at elevating standards and performance.
• Adopt the hotel’s customer relations policies fully.
• Inform guests about hotel services.
• Handle guest complaints with courtesy and empathy, escalating serious issues to management immediately.
• Be punctual and attend duties in full, clean uniform with a name badge visible at all times.
• Adhere rigorously to personal hygiene and grooming standards as per company policy.
• Record and report daily any “Do Not Disturb” or “No Service” requests.
• Ensure corridors are kept clear of debris at all times.
• Maintain responsibility for any key cards entrusted during duties.
• Report all incidents or accidents to the Manager on Duty without delay.
• Comply fully with fire safety, security, health, and safety procedures at all times.

Please note that this job description is not exhaustive and may be updated according to evolving business requirements.

Essential Skills

• Consistent punctuality
• Keen attention to detail
• Strong commitment to cleanliness
• Experience or competence in housekeeping operations
• Organized and methodical work approach