PAULINE SHANE QUERIDO

About

Solution-oriented Scrum Master with experience supporting delivery and operations teams across Salesforce-integrated platforms. Skilled in agile facilitation, production support, incident management, release coordination, and stakeholder communication in a multicultural environment.

Experience

• Scrum Master Global Salesforce Delivery Team
  Inchcape Digital Delivery
  2023 – Present
• DevOps / PMO Intern
  Gsync Solutions – Devkinetics Inc.
  2022 – 2022

Education

• Bachelor of Science in Computer Engineering
  Lyceum of the Philippines University
  Computer Engineering
• Bachelor of Science in Mass Communication
  New Era University
  Mass Communication
• Secondary
  East Sprint Secondary School
• Primary School
  Tampines Primary School

Skills

• Salesforce
• AWS
• Sprint Planning
• Jira
• Confluence
• Stakeholder Management
• Root Cause Analysis
• Scrum
• Production Support
• Incident management
• Continuous Improvement
• Kanban
• Release Coordination
• Backlog Refinement
• Agile Coaching
• MuleSoft
• Apigee