Mark Rubanza

About

Hospitality professional with 7+ years of experience in 5-star luxury hotels, specializing in VIP guest relations, F&B operations, and front-of-house service. Skilled in coordinating daily operations, leading teams, and delivering exceptional guest experiences.

Experience

• Hotel Operations & CCTV Operator
  The Touch Hotel Doha Aspire
  2022 – Present
• F&B Expert
  Munyonyo Commonwealth Resort
  2019 – 2022

Education

• BSc
  Kayambogo University
  Hotel & Institutional Catering · 2019 – 2022

Skills

• Operations
• Customer Service
• Guest Relations
• Upselling
• Team Leadership
• Complaint Resolution
• CCTV Monitoring
• POS Systems
• Hospitality Management
• Front Office

🗣️ Languages

• English
• French
• Arabic