Aditi Meena

About

B.Com graduate with hands-on experience in international voice support, telesales, and chat-based customer engagement. Skilled in CRM logging, customer query resolution, and target-driven communication in fast-paced international process environments.

Experience

• Sales & Operations Executive
  The Urban Concrete
  Feb 2026 – Jul 2026
• Customer Support Executive – International Voice Process
  Cognizant
  Dec 2025 – Feb 2026
• Social Media Marketing Intern
  Ayurbhumi
  Aug 2025 – Nov 2025

Education

• Diploma
  ZICA (Zee Institute of Creative Arts)
  Digital Marketing & Graphic Designing · Sep 2024 – Nov 2025
• Bachelor of Commerce
  Renaissance College of Commerce and Management
  Commerce · Oct 2021 – May 2024
• Higher Secondary
  Morning Star School
  Apr 2018 – Mar 2021

Skills

• Canva
• CRM
• English Communication
• Objection Handling
• Lead Conversion
• Chat Support
• Escalation handling
• Social Media Support
• Telesales
• International Voice Process
• Photoshop
• Customer Query Resolution
• First call resolution
• Ms Office
• Csat
• Aht

Courses & certifications

• Microsoft Office Suite (Word, PowerPoint, Excel) · Udemy
• Graphic Designing · Zee Institute of Creative Arts (ZICA)
• Digital Marketing · Zee Institute of Creative Arts (ZICA)

🗣️ Languages

• English · Professional
• Hindi · Native