Virtual Receptionist

About the Role

We are looking for skilled call-handling professionals to join as Virtual Receptionists, delivering exceptional service remotely. This role offers the opportunity to work from home while supporting diverse businesses and professionals. Smith.ai values its receptionists by providing an attractive work environment, competitive compensation, and a supportive culture. Positions are available as full-time (40 hours per week) and part-time (at least 25 hours per week), operating 24/7/365. This role is ideal for individuals who enjoy fast-paced customer interactions and engaging with callers.

Key Responsibilities

• Operate entirely from a remote setup, using your own workspace at home.
• Handle incoming calls for various clients and professional entities.
• Take messages, screen potential customers, schedule appointments, process payments, and transfer calls as needed.
• Comprehend caller inquiries and provide accurate business information.
• Collaborate as part of a dedicated team to maintain high service standards.

Required Qualifications and Equipment

• Authorization to work in the United States for US-based applicants and ability to successfully complete a background check.
• Own a personal computer (desktop or laptop) with Google Chrome installed.
• Minimum 8GB of RAM and screen resolution of at least 1024x768.
• Reliable broadband internet with under 50 ms latency, download speed over 10 Mbps, and upload speed over 3 Mbps. (Connectivity tested via speedtest.net and networktest.twilio.com)
• Typing proficiency of at least 40 words per minute.
• Quiet workspace suitable for uninterrupted call handling and a headset equipped with a microphone arm.

Ideal Candidate Traits

• Strong multitasking and typing capabilities.
• Access to high-speed internet and a distraction-free remote work environment for a minimum of 25 hours weekly.
• Experienced and confident computer user.
• Fluent, clear, and confident English communication skills.
• Ability to succeed in a fast-paced working context.