Villa Hostess

About the Company

Rixos Hotels Gulf, part of Accor, promotes a hospitality culture built around individuality, growth, and meaningful work. The group emphasizes diversity, continuous learning, and the chance to develop a career across properties worldwide.

As part of its employee value proposition, Accor highlights a supportive environment where team members can grow their talents, contribute to responsible initiatives, and enjoy a workplace focused on purpose and personal development.

Role Overview

The Villa Hostess supports restaurant and guest-service operations by managing reservations, welcoming guests, coordinating seating, and helping ensure a smooth dining experience. The role requires strong communication, attention to detail, and consistent guest care in a busy luxury hotel setting.

Responsibilities

• Keep full working knowledge of the dining room layout, seating plan, table numbers, table settings, restaurant capacity, operating hours, pricing range, and dress code.
• Understand and follow reservation procedures and departmental service standards.
• Stay updated on the daily house count, guest arrivals and departures, VIP guests, and scheduled in-house group activities, including their locations and timings.
• Answer incoming calls within three rings and use proper greetings and telephone etiquette.
• Record, verify, and manage restaurant reservations and cancellations according to hotel standards.
• Pass along reservation or cancellation updates to management during the shift whenever changes occur.
• Prepare assigned duties carefully and make sure they meet the department’s expected standards.
• Review the reservation log, pre-assign tables, and follow up on any special guest requests.
• Plan ahead for peak service periods and organize procedures to manage guest waiting lines efficiently.
• Identify guest needs in advance, respond quickly, and acknowledge guests politely at all times, regardless of workload or time of day.
• Maintain warm and professional guest relationships throughout service.
• Be knowledgeable about hotel facilities, services, and activities so guest questions can be answered correctly.
• Manage guest concerns using immediate recovery steps and work toward guest satisfaction.
• Observe guest feedback and coordinate regularly with management to maintain service quality.
• Ensure tables are cleared and reset in line with department procedures.
• Keep assigned equipment, supplies, and work areas clean and in proper working condition.
• Support restaurant colleagues with their duties whenever needed to deliver the best possible service.
• Encourage a cooperative team atmosphere that improves efficiency and service quality.
• Carry out table checks throughout each meal period to confirm guest satisfaction.
• Assist the Supervisor with correct cashiering processes and accurate balancing.

Requirements

• A diploma or degree in vocational hospitality is required.
• At least 1 year of experience in a 5-star hotel is required.
• Strong focus on guest needs, with the ability to remain calm and courteous at all times.
• Good interpersonal skills and the ability to solve problems effectively.
• Comfortable working under pressure in a fast-paced environment.
• Able to work collaboratively as part of a team.
• Confident communication in English and Russian is expected; additional languages are an advantage.

Perks and Benefits

• Discounted employee rate card for Accor hotels worldwide.
• Access to learning and development programs through the Accor Academies.
• Opportunity to grow within the property and across Accor’s global network.
• Chance to contribute to corporate social responsibility initiatives such as Planet 21.

Work Environment

The role is based at Rixos Premium Saadiyat Island, a luxury resort on Saadiyat Island in Abu Dhabi with beach-front surroundings and views of the Arabian Gulf. The environment is positioned as welcoming, energetic, and professionally rewarding, with a strong focus on heartfelt hospitality and guest engagement.

Diversity and Inclusion

Accor states that it is an inclusive employer committed to attracting, recruiting, and promoting diverse talent.