Technical Project Manager - Agentic AI Deployments
Berlin, Germany · Full Time
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- 2+ yrs
- Salary
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- 10 ಗಂಟೆಗಳು ಹಿಂದೆ
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Job description
About Parloa
Parloa is dedicated to transforming customer conversations into effortless and meaningful interactions by leveraging advanced agentic AI technologies. Having facilitated over one billion interactions globally, Parloa partners with leading enterprises like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI, enabling large-scale AI-powered customer experience solutions.
Role Overview
As a Technical Project Manager (TPM), you will be responsible for managing the complete delivery lifecycle of complex Agentic AI implementations for enterprise clients. You will lead a focused delivery pod — including a TPM, Forward Deployed Engineer, and Agent Architect — overseeing projects from initial scope definition through launch and ongoing support.
Key Responsibilities
- Manage project scope, timelines, budgets, quality, and risks for Agentic AI customer engagements, tailoring delivery approaches (Waterfall, Agile, or Hybrid) to fit each client’s specific needs.
- Serve as the main point of contact for client sponsors, IT, and business stakeholders, facilitating governance meetings, steering committees, UAT reviews, and go-live assessments.
- Coordinate efforts across cross-functional teams, ensuring alignment between engineers, architects, sales, solution engineering, product, and support departments throughout the client journey.
- Lead and structure delivery processes such as sprint planning, retrospectives, or stage-gate reviews depending on methodology, and maintain documentation standards for critical project artifacts including charters, design documents, runbooks, and handovers.
- Monitor key performance indicators like time to first UAT agent and milestone adherence; report on delivery status and risks to both internal teams and external stakeholders.
Candidate Profile
- Minimum 2 years of experience in program or project management within SaaS or enterprise software environments.
- Practical experience delivering solutions related to Contact Center/CCaaS, Unified Communications (UCaaS), conversational AI, IVA/IVR, or similar customer experience platforms.
- Strong knowledge of Agile/Scrum, Hybrid, and Waterfall frameworks with sound judgment on their appropriate application.
- Demonstrated ability to handle multiple simultaneous projects involving globally distributed teams.
- Fluent in both English and German languages.
Why Join Parloa?
Join us at the forefront of pioneering customer experience innovation where AI not only responds but understands and takes initiative. Parloa fosters a culture of ownership, clear communication, fast execution, and high-impact contributions from day one. We are backed by premier investors like General Catalyst, EQT Ventures, and Altimeter Capital and are committed to becoming the global leader in enterprise-grade conversational AI solutions.
We hold the highest standards for data protection including GDPR and ISO 27001 compliance, ensuring the utmost care for our clients’ and employees’ sensitive data. Parloa is an equal opportunity employer valuing diverse backgrounds and perspectives.