Team Leader

About the Role

As a Team Leader based in Workington, you will be pivotal to the smooth day-to-day operation of your department within a busy retail environment. Your role includes leading by example, supporting team members, managing stock, assisting new recruits, and resolving on-floor issues to ensure an excellent customer experience. Collaborating closely with your management, you will uphold high standards, maintain team motivation, and focus.

Key Qualities

• A strong customer focus, always prioritising customers while encouraging your team to do the same.
• A supportive approach, being approachable and ready to assist colleagues.
• Exceptional organisational skills to handle multiple tasks and priorities efficiently.
• A positive and energetic mindset that contributes enthusiasm during every shift.
• A collaborative spirit, fostering a cooperative and supportive work environment.
• Dependability with a strong sense of responsibility and commitment to completing tasks.

Requirements

• Previous experience in retail or customer-facing roles.
• A proactive attitude towards assuming responsibility and supporting peers.
• Effective communication abilities with a can-do mindset.
• Flexibility to work various shifts, including weekends and evenings.

Benefits

• Competitive pay rate at £14.10 per hour.
• Immediate 15% colleague discount on shopping for yourself and a nominated person.
• Exclusive discounts on various services including Mobile, Pharmacy, Opticians, Personal Loans, Pet Insurance, Travel-related offers, Tyres, and Breakdown Cover.
• Access to 'Stream' providing flexible pay options, income tracking, financial coaching, and a special savings account.
• Company pension scheme.
• Extensive wellbeing support including 24/7 virtual GP, Employee Assistance Program, and access to free counselling, legal, mortgage, cancer, and bereavement support.
• Inclusion networks to celebrate diversity and promote a welcoming workplace culture.
• Generous parental leave covering maternity, adoption, paternity, shared parental, neonatal care, and fertility treatment support.
• Recognition programs to celebrate colleague achievements.
• Additional perks such as discounted theme park, cinema tickets, and airport parking.

Additional Details

• Location: Workington, England, United Kingdom.
• Employment type: Permanent full-time role with afternoon shift pattern.
• Working hours: 36 hours per week.
• Application deadline: 23 August 2026.