Team Lead

Job overview

Mouser Electronics India Pvt. Ltd is hiring a Team Lead for its Bangalore office. In this role, you will guide and support Specialist I, II, and III team members, while ensuring strong service delivery and effective communication for branch and corporate stakeholders.

What you will do

• Direct daily team activity so departmental targets, service commitments, quality expectations, and stakeholder needs are consistently met.
• Coach team members through regular one-on-one discussions and ongoing performance support to improve output, engagement, and professional growth.
• Create and roll out training plans for new joiners as well as continuous upskilling for existing employees.
• Review work quality through audits and performance checks, and take corrective action where needed.
• Handle escalations and investigate the underlying causes to reduce repeat issues.
• Assist the Manager with process streamlining, workflow enhancements, and delivery of annual team objectives.
• Track operational measures such as TAT, quality, and productivity, and keep them aligned with Sales and Product requirements.
• Promote continuous improvement across team processes and ways of working.
• Manage attendance planning, workforce coverage, and day-to-day operational continuity.
• Contribute to weekly and monthly reports and updates.
• Build a positive, accountable, and motivating team culture.
• Maintain effective working relationships across departments and business levels.
• Follow company policies and protect confidential information at all times.

Skills and capabilities

• Strong focus on customer service and prompt response to internal and external needs.
• Clear verbal and written communication.
• Good analytical thinking, organization, problem-solving, and detail orientation.
• Ability to juggle priorities, handle multiple tasks, and meet deadlines in a fast-moving setting.
• Collaborative working style with the ability to align diverse teams and viewpoints.
• Strong interpersonal influence and professional relationship management.
• Understanding of performance tracking and operational KPIs.
• Working knowledge of Microsoft Outlook, Excel, and Word.
• Sound judgment when working within broad guidelines.
• Quick learning ability with a proactive and curious approach.

Requirements

• A bachelor’s degree in any discipline, or at least 3 years of relevant work experience related to the team being supervised.
• Internal applicants should have at least 2 years of experience as a high-performing Lead.
• External applicants should have at least 5 years of experience in a supervisor role or a more senior management position.
• Completed professional training in a relevant business area, or an equivalent mix of education and experience.

Eligibility

Open to any graduate who meets the experience and training requirements listed for the role.