SWIFT Service Bureau Support

Role Overview

Join our Group Technology Services Management Business Unit and play a crucial role in supporting MCB Group’s SWIFT infrastructure. This position offers the opportunity to specialize and advance within this niche domain by delivering outstanding service to MCB Group and its external clients.

Key Responsibilities

• Provide first-level support for SWIFT Service Bureau applications and infrastructure, ensuring prompt incident resolution and addressing user queries according to defined procedures and service level agreements to support internal and external stakeholders.
• Conduct testing of new SWIFT standards, system upgrades, and application improvements to ensure uninterrupted service and minimize operational disturbances.
• Monitor and manage SWIFT applications, including message routing, duplication verification, reconciliation, investigation of pending messages, sanctions screening exceptions, and rejected transactions, to maintain smooth operations and minimal service interruptions.
• Generate operational reports and analyze transaction statistics by extracting data to support service monitoring, performance evaluation, and management reporting requirements.

Required Skills and Qualifications

• Diploma in Information Technology or a related discipline.
• At least 3 years of experience in the Banking or Financial Payments sector with solid knowledge of SWIFT.
• Competency in Microsoft Office Suite.
• Experience supporting critical business applications within a financial institution is advantageous.

Core Competencies

• Ability to effectively build formal and informal networks within and outside the organization.
• Consistent delivery of results, even when facing challenging situations.
• Strong planning and prioritization skills to fulfill commitments aligned with organizational goals.
• Proactive approach to personal growth and embracing new challenges through both formal and informal learning avenues.
• Accountability for personal and team commitments.

Additional Information

• Candidates must submit a complete CV and ensure all application fields are filled accurately; incomplete applications will be disregarded.
• Applicants under consideration will be required to provide two professional references.
• Shortlisted candidates must furnish a valid Certificate of Character no older than three months as part of the recruitment process.
• The deadline to apply is 10 August 2026.
• The management reserves the right to not make an appointment following this advertisement.