Supplier Success Manager - New Zealand

About Partly

Partly, headquartered in Austin, Texas, with offices in London, Christchurch, and Auckland, is on a mission to revolutionize the $1.9 trillion global replacement parts industry by building the first worldwide platform for replacement parts focusing initially on auto parts. Our innovative technology and solutions support numerous global companies and startups by enabling them to manage parts catalogues with ease. Our investors include top-tier firms such as Blackbird Ventures, Square Peg, and Octopus Ventures, alongside notable industry leaders.

Role Overview

In the capacity of Supplier Success Manager for New Zealand, based in Auckland or Christchurch, you will take full ownership of the supplier onboarding experience post-contract signing, ensuring suppliers become active and effective members of the New Zealand Repair Network. Reporting to the Director of Customer Success, you will be the key liaison managing supplier integrations, inventory accuracy, and ongoing performance to enhance marketplace reliability and supplier trust across the platform.

Key Responsibilities

• Guide newly onboarded suppliers from contract signing through to live and fully integrated statuses, managing all stages of the onboarding process including timelines and deliverables.
• Sustain high supplier engagement levels and prompt the use of important platform features via regular communication and support.
• Monitor and analyze supplier performance metrics such as fulfillment reliability, inventory accuracy, response times, and coverage rates; identify and address performance shortfalls collaboratively.
• Serve as principal daily contact for suppliers, resolving concerns comprehensively by coordinating with internal teams like Solutions Engineering and Product.
• Represent supplier interests internally to influence product and engineering decisions through structured feedback and insights.
• Develop personal connections by visiting suppliers across New Zealand to build trust and better understand their business operations.

Candidate Profile

Ideal candidates will possess proven experience managing customer or supplier relationships with a focus on building trust and delivering results. Strong organizational skills are essential to juggle multiple initiatives simultaneously without overlooking critical details. Proficiency or comfort with data interpretation and software tools such as CRMs and performance dashboards is preferred. Excellent communication skills tailored to various stakeholders, strong commercial insight into supplier operations, and a proactive independent working style in dynamic environments are key. Experience in automotive aftermarket or B2B SaaS marketplaces is advantageous but not mandatory.

Benefits

• Provided healthy catered lunches available on-site during workdays.
• Annual wellness allowance to support health and wellbeing activities for employees and their families.
• Paid parental leave for primary caregivers, coupled with a flexible return-to-work option.
• Commute support including parking or allowance options for those traveling to offices.
• Modern, thoughtfully designed workspaces that foster creativity and social interaction.
• Office-based culture with flexible arrangements to balance productivity and personal life.
• Regular social events and global gatherings to celebrate achievements and build team spirit.