Shift Supervisor - Store# 04566, 2311A 8th St E

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager by leading shift operations, managing the team, and delivering an exceptional customer experience that embodies the Starbucks brand. You will orchestrate partner tasks, ensure quality product delivery, maintain store cleanliness, and foster a welcoming atmosphere.

Key Duties and Responsibilities

• Uphold Starbucks' values through integrity and knowledgeable leadership.
• Maintain composure during peak periods and unforeseen events to ensure smooth store operations and positive role modeling.
• Continuously assess the store environment and customer needs to anticipate and respond proactively.
• Communicate vital information to management to help the team create a welcoming "Third Place" experience each shift.
• Support new partner onboarding with positive reinforcement and constructive coaching.
• Share partner performance feedback with the store manager.
• Contribute to a healthy team dynamic by recognizing changes in morale or performance and reporting these to management.
• Provide clear, respectful, timely coaching to partners to enhance operational excellence.
• Deliver outstanding customer service with a customer-first mindset and build strong customer connections.
• Identify and meet customer needs promptly.
• Foster positive relationships with shift team members by understanding and addressing their motivations and concerns.
• Manage store operations effectively during your shifts, including opening and closing tasks when assigned.
• Ensure adherence to Starbucks' policies related to cash handling, safety, and security to protect partners.
• Enforce cash management procedures among the team during shifts.
• Monitor baristas to maintain high standards of customer service throughout the shift.
• Consistently attend and be punctual for scheduled shifts.
• Prepare quality beverages, whole bean coffee, and food by following all recipe and presentation protocols.
• Adhere to established health, safety, and sanitation standards for all products.
• Recognize and celebrate individual and team achievements using existing tools and collaborate with management to develop innovative recognition approaches.
• Utilize operational systems and tools to maintain excellence in store operations.

Experience and Skills Required

• Previous customer service experience, preferably in retail or food service environments.
• Strong leadership capability to guide team members effectively.
• Fast learner with the ability to adapt and acquire new skills swiftly.
• Excellent verbal communication skills for clear interaction with partners and customers.
• Understanding of retail dynamics and environment.
• Proven interpersonal skills and competency in teamwork.

Diversity and Inclusion Commitment

This position is offered in an inclusive environment that welcomes individuals from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Criminal history will be considered consistent with relevant laws. Reasonable accommodations are provided to applicants with disabilities upon request.