Service Coordinator

Job Overview

Innovative Flexotech is seeking a diligent Service Coordinator to oversee service scheduling, respond to client inquiries, and support the operational workflow efficiently.

Primary Responsibilities

• Organize and allocate tasks by scheduling field technicians or staff to address service requests.
• Manage communication with clients via calls and emails to confirm appointments and update them on service progress.
• Address service delays and customer complaints promptly, ensuring professional resolution.
• Keep detailed records of service requests, work orders, and customer feedback utilizing CRM software or Excel tools.
• Facilitate coordination among clients, on-site personnel, and management to guarantee smooth service operations.

Key Qualifications and Skills

• Possession of a Bachelor's degree or an equivalent diploma.
• 1 to 2 years experience in customer service, operations, or administrative roles.
• Strong verbal and written communication, coupled with excellent interpersonal abilities.
• Proficiency in Microsoft Office applications and CRM systems.
• Effective time management and the ability to handle multiple tasks simultaneously.
• Excellent problem-solving skills to address service-related challenges efficiently.

Compensation

The role offers a monthly salary ranging from 18000 to 22000 INR.