Senior Operations Manager - Coffee Chain

Overview

We are looking for a proactive and highly capable Senior Operations Manager or Head of Operations to spearhead the launch and expansion of an innovative coffee brand in Saudi Arabia. This pivotal role offers an exceptional chance to build the operational foundation from zero and drive growth into a multi-location business across the Kingdom of Saudi Arabia.

Key Duties

• Develop and execute the operational strategy for successfully launching the coffee concept and scaling it throughout KSA.
• Engage intensively at the store level during initial rollout to master all store functions including service delivery and staff training, ensuring flawless operations.
• Design and implement the full supply chain infrastructure—source raw materials and equipment, negotiate vendor agreements, and optimize local distribution logistics.
• Take full responsibility for profit and loss management, controlling budgets while enhancing labor and food cost efficiency to drive strong unit economics and sustainable growth.
• Recruit, onboard, and lead frontline teams including store managers and baristas, cultivating a culture of high standards and performance.

Candidate Requirements

• Proven experience scaling coffee shops or retail food outlets through early growth stages at a unit-operational level.
• Demonstrated ability to independently manage procurement, logistics, and retail operations without reliance on large corporate support frameworks.

Additional Information

This role is based in Riyadh, Saudi Arabia and demands a hands-on leader comfortable operating without established support layers, ready to pioneer and grow a new brand footprint.