Senior Application Support Engineer - SQL/UNIX

About the Role

Our client, a fast-growing international IT company leading innovation and transformation, is seeking a seasoned Application Support Engineer to join their expanding team. This role supports a prominent International Banking client, contributing to a key strategic partnership by establishing a near-shore presence aimed at enhancing support across the EU. It offers great prospects for professional growth and exposure to new technologies within a collaborative and customer-focused environment.

Key Responsibilities

• Provide high-level production support within a critical banking environment.
• Troubleshoot both proactive and reactive incidents effectively.
• Manage stakeholders for the supported applications and act as the main communication point during incidents.
• Handle incident queues and multiple intake channels with timely responses.
• Perform root cause analysis on problem tickets and ensure accurate documentation.
• Coordinate with other internal support teams promptly to resolve issues.
• Create reusable knowledge articles based on incident and service request resolution.
• Lead and mentor team members when required.
• Work flexible shifts between 7am and 7pm, including occasional weekends to cover extended production issues and planned maintenance.

Required Skills and Experience

• Extensive experience in production or application support roles.
• Hands-on expertise with SQL, Unix, and Shell scripting.
• Familiarity with monitoring tools like Geneos, Grafana, Splunk, and scheduling tools such as Control M or Cronjobs.
• Understanding of ITIL-based production support processes including Incident and Change Management.
• Strong stakeholder management skills with excellent communication and coordination abilities.

Desirable Skills

• Knowledge of GCP, Tableau, MSSQL, UDeploy, Terraform, Jenkins, Site Reliability Engineering (SRE), and Cognos is advantageous.

Additional Information

• Location: Letterkenny, County Donegal, Ireland with a hybrid working model requiring on-site presence three days per week.
• Permanent employment opportunity.
• Competitive salary package with benefits that include an annual bonus scheme, contributory pension, private medical insurance, life assurance, long-term disability coverage, an employee assistance program, 22 days’ annual leave plus 10 public holidays, and continuous training and certification support.
• Additional perks such as lunch & learn sessions, company discounts, onsite parking, and a bike-to-work scheme are offered.
• This role requires eligibility to work in Ireland or the EU.