Senior Account Manager

Company Overview

EjadTech, a part of GO Telecom Group, is a recognized Saudi technology firm with over a decade of experience delivering advanced digital transformation and consulting services to government and private sectors. The company focuses on empowering clients to meet strategic goals through innovative technology solutions aligned with Saudi Vision 2030.

Role Summary

The Senior Account Manager will spearhead strategic account management and business growth efforts across public and private sectors. This position involves cultivating executive relationships, spotting fresh business prospects, forging partnerships, and successfully converting opportunities into projects spanning technology solutions, software, and consultancy.

Key Responsibilities

• Formulate and implement strategic account plans to increase revenue and enhance long-term customer value.
• Align annual account strategies with client goals and company growth initiatives.
• Establish and nurture relationships with C-level executives and key decision-makers within government and private organizations.
• Act as the primary contact for key accounts, ensuring customer satisfaction and retention.
• Identify and develop new business opportunities by analyzing customer needs, market trends, procurement schedules, budgets, and digital transformation activities.
• Maintain a robust sales pipeline and successfully close qualified deals into projects and contracts.
• Spot and leverage cross-selling, upselling, and expansion opportunities by promoting technology and consulting offerings.
• Develop strategic alliances with technology vendors, partners, and system integrators to foster mutual growth.
• Oversee entire sales cycles, including opportunity identification, proposal creation, negotiation, contract finalization, and transition to delivery teams.
• Collaborate with Pre-Sales and technical teams on preparing technical and financial proposals, including RFP and RFI responses.
• Coordinate with internal departments to ensure prompt qualification, proposal development, contract execution, and project delivery.
• Ensure projects meet contractual terms, timing, quality standards, and client expectations.
• Manage contract renewals and promote upsell and cross-sell opportunities.
• Comply strictly with Saudi Government Procurement Regulations and internal policies.
• Maintain accurate account plans, sales forecasts, and opportunity data in CRM tools.
• Represent the company at client meetings, conferences, exhibitions, and industry events.
• Enhance company market presence through strategic customer and partner relationships.

Qualifications & Experience

• Bachelor's degree in Business Administration, IT, Computer Science, Marketing, or related fields.
• At least five years of experience in key account management, business development, or technology solution sales within IT, digital transformation, or consulting sectors.
• A proven record of meeting sales goals and managing strategic accounts.
• Experience managing complete sales lifecycle from opportunity identification through contract award.
• Familiarity with government tenders, RFPs, RFIs, and technical/commercial proposal preparation.
• Practical knowledge and use of the Etimad platform and Saudi Government Procurement regulations.
• Good understanding of Saudi Vision 2030 and digital transformation initiatives.
• Experience in selling or managing technology and consulting across domains such as Digital Transformation, Enterprise Architecture, Data Governance, AI, Emerging Technologies, Cloud Computing, Cybersecurity, IT Governance, and Enterprise Software.

Skills & Competencies

• Strong capabilities in strategic account management and business development.
• Proficiency in building and sustaining executive-level relationships.
• Advanced skills in negotiation, persuasion, and closing deals.
• Analytical ability to grasp client needs and propose fitting technology solutions.
• Strategic planning aptitude and effective account management.
• Expertise in managing sales pipelines and forecasting opportunities.
• Excellent communication and presentation skills.
• Team collaboration aptitude across functions.
• Competent in CRM tools and Microsoft Office Suite.
• Fluency in Arabic and English, both written and spoken.