Retail Transformation Manager - Bharat

Key Responsibilities

• Develop a quarterly plan to increase store footfall and ensure each store receives adequate support for these activities.
• Design store-specific business plans in collaboration with the Assistant Regional Manager (ARM) and their team; coordinate with the Head Office to facilitate execution support.
• Conduct competition analysis by gathering intelligence to understand competitors' strategies, identify opportunities and threats, and recommend actionable responses; network with competitors' personnel for validation.
• Oversee business development by evaluating potential site locations, reviewing leads from ARMs, and managing relationships with the Regional Business Development (RBD) local representatives.
• Manage franchisee relations from a business perspective, including conflict resolution.
• Oversee compliance with Standard Operating Procedures by monitoring ARM reports and audit findings to identify recurring issues at stores.
• Supervise merchandise management through ARM and audit reports to detect trends and concerns.
• Evaluate the effectiveness of Visual Merchandising (VM) at outlets and suggest improvements.
• Analyze the quality and timing of new store openings; develop and oversee store launch plans, providing handholding during the initial three months.
• Monitor store operations to ensure compliance with cash, stock, cost management, housekeeping, and attendance processes; recommend procedural changes as needed.
• Track CRM customer registration rates and analyze customer behavior; propose enhancements for better customer service, share consumer insights with stores, and build relationships with approximately five key customers per store.
• Lead team management activities including recruitment of ARMs and Store Managers with Regional Operations Manager guidance, conduct quarterly performance reviews for ARMs, set weekly sales targets, manage spend budgets, and identify motivation-related structural issues.
• Plan and prioritize training needs by developing modules and implementing a training calendar.

Additional Information

This role is responsible for driving business growth in the region by closely coordinating with multiple stakeholders and ensuring strict adherence to operational standards. The position requires strong analytical skills, people management capabilities, and strategic planning to achieve set targets effectively.