Porter

Role Overview

The University of Staffordshire is seeking a motivated Facilities Support Assistant to join its Facilities team, focusing on portering and postal services across the Stoke and Stafford campuses. This full-time, permanent position plays a vital role in maintaining smooth campus operations by delivering portering, postal, and general facilities support services at multiple university locations.

Main Duties

• Perform diverse portering tasks including furniture relocation, room and event setup, receipt and distribution of deliveries, and customer interaction.
• Respond promptly to facilities service requests through the enterprise service management system (Solve), ensuring tasks are completed efficiently with accurate record updates.
• Handle internal and external mail and parcels by receiving, sorting, processing, and delivering using digital tracking tools.
• Coordinate courier pickups and deliveries and assist with transferring inter-site library loans and post.
• Identify and report any maintenance needs to the university trades teams or external contractors.
• Support cleaning activities in specified internal and external university locations as assigned by the Facilities team.
• Assist during emergency events including fire alarms and building evacuations.
• Follow building security policies, manage keys, and ensure facilities are properly secured.
• Operate university vehicles on and off campus, performing daily vehicle inspections and reporting any defects.
• Work flexibly across multiple campuses and buildings to fulfill operational demands.

Candidate Profile

The ideal candidate will be dependable, practical, and dedicated to outstanding customer service. They should possess strong problem-solving abilities, work well independently, and maintain professionalism at all times.

Essential Qualifications and Experience

• Good standard of education or equivalent relevant experience.
• Possession of a valid, clean UK driving license.
• Experience in roles involving portering, postal functions, parcel delivery, or related support services.
• Strong customer service skills with the ability to prioritize workloads effectively and respond to service requests.
• Excellent communication skills and ability to work collaboratively within a team.
• Flexibility to operate across multiple university sites and adapt to changing priorities.
• Willingness to participate in training and induction programs.

Desirable Credentials

• Certification in Manual Handling training.
• Previous experience working in facilities management, education, healthcare, or large multi-site environments.

Compensation and Benefits

• Salary of £24,520 annually for full-time permanent employment.
• A varied role within a supportive Facilities team.
• Opportunities for personal training and development.
• Work environment that supports a safe, welcoming, and efficient campus for all university users.

Additional Information

Applicants must have the legal right to work in the United Kingdom without visa sponsorship, as this position does not qualify for Skilled Worker visa sponsorship. The university values diversity and inclusion and actively encourages applications from underrepresented groups.