Order Management Team Lead

About the Role

NielsenIQ is looking for a skilled Order Management Team Lead to enhance sellers' efficiency, maintain customer satisfaction post-contract, and expedite opportunity-to-revenue processes. Reporting to the Global Post-Sales Enablement Leader, this position collaborates with Sales, Finance, and Customer Success teams to streamline workflow and eliminate delays in late-stage sales using data-driven methods. The candidate should be proactive, deadline-oriented, and innovative in process optimization while prioritizing excellent communication and attention to detail.

Key Responsibilities

• Lead and engage a team of up to 10 members, including onshore and offshore resources, to meet order management SLAs and manage daily service activities.
• Drive the overall success of the Order Management team by coaching, training, onboarding, and mentoring for staff development.
• Initiate and execute projects beyond core services to broaden team influence within the organization.
• Foster positive interactions with senior stakeholders across departments such as Sales, Finance, and Marketing.
• Oversee development and automation efforts in the order-to-invoice (OTI) cycle, supporting platform integration and training.
• Collaborate with Product, Finance, Sales, and Legal teams to resolve order queries and ensure accurate, prompt processing.
• Enforce compliance with company policies, business rules, and revenue recognition standards.
• Identify and rectify bottlenecks within the OTI cycle and provide actionable insights to stakeholders for efficiency improvements.
• Utilize detailed tracking and reporting to monitor deals and highlight stale opportunities to maximize revenue.

Candidate Profile

• Minimum 5 years of experience in Sales Operations, Deal Desk, or Finance.
• Bachelor’s degree mandatory.
• Strategic thinker with problem-solving skills to implement effective solutions.
• Highly self-driven with a strong focus on detail and task prioritization to meet critical objectives.
• Strong relationship-building capabilities across departments and management levels.
• Proficient in managing multiple projects and adhering to deadlines.
• Understanding of the order-to-invoice process and eagerness to improve seller pain points.
• Experience with CRM, Power BI, or similar sales performance reporting tools.
• Excellent English communication skills, both written and verbal.
• Familiarity with SaaS technologies and adaptability in a fast-paced, remote work environment.

Additional Information

Company Values:

• Integrity: We maintain honesty and trustworthiness, committing to excellence.
• Responsibility: We act proactively and inclusively, holding ourselves accountable.
• Passion: We strive for innovation and outstanding customer focus, contributing uniquely.

Benefits:

• Flexible working arrangements.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).

Use of AI in Recruitment: NielsenIQ uses AI tools to enhance recruitment efficiency while upholding fairness and compliance. Human oversight ensures all final hiring decisions.

About NielsenIQ

NielsenIQ is a global leader in consumer intelligence, combining industry expertise and advanced analytics to understand consumer behavior and drive growth. Established through the merger with GfK in 2023, NielsenIQ operates across 100+ markets and covers over 90% of the global population.

Diversity and Inclusion

NielsenIQ is committed to fostering an inclusive workplace reflecting diverse communities. Employment decisions are made without discrimination based on protected characteristics, ensuring equity and access for all applicants.