Oracle CC&B Analyst (Customer Care & Billing)

Company Overview

Tata Consultancy Services (TCS) is a leading global IT and business solutions provider, with over 612,000 employees worldwide and operations spanning 55 countries. The firm reported revenues of USD 29.08 billion for the fiscal year 2023-24. TCS delivers services across multiple domains, including cloud infrastructure, cognitive business operations, cybersecurity, consulting, enterprise solutions, IoT/digital engineering, and data analytics. The company is recognized as one of the largest equal opportunity employers in India, with a significant female workforce presence and consistent recognition as a top respected company within the region.

Role Responsibilities

• Deliver technical support for the Oracle Customer Care and Billing (CC&B) suite, including modules for billing, cash management, and customer care.
• Identify and resolve issues associated with order-to-cash processes, invoicing cycles, and collections management.
• Engage with multidisciplinary teams to address and solve complex business challenges, applying advanced data analysis and problem-solving capabilities.
• Generate and maintain reports and dashboards utilizing Oracle SQL to monitor financial metrics and behavioral analytics of customers.
• Contribute actively to the full lifecycle of project implementations, from initial planning to final delivery.

Candidate Profile

• Possess between 5 to 9 years of professional experience in an Oracle CC&B analyst role or a comparable position.
• Hold a bachelor's degree in any specialization, preferably B.Tech or B.E.
• Demonstrate thorough knowledge of order-to-cash cycles, invoicing, and collection processes.
• Familiarity with Oracle Applications 1i (R12i) is advantageous.