Operations Manager

About the Role

Join dean&david as an Operations Manager and contribute to advancing the system gastronomy sector with a focus on freshness, quality, and sustainability. This role is ideal for an organizational expert passionate about fresh, sustainable food concepts and delivering excellent service. You'll play a pivotal role in enhancing processes, ensuring top-tier quality standards, and creating outstanding customer experiences.

Key Responsibilities

• Act as the primary communication link between franchise partners in your region and the corporate head office to ensure smooth and effective information flow.
• Advise franchisees on operational issues, workflow processes, and implementation of system standards at store locations.
• Conduct training sessions for store teams prior to new store openings and provide ongoing support to franchise partners throughout the launch phase.
• Perform regular quality assessments and training in stores to guarantee compliance with company standards, health, and safety regulations.
• Manage performance in your designated region by analyzing key performance indicators, deriving actions, and collaborating with partners on strategies to meet business objectives.
• Identify opportunities for process improvements and actively participate in developing and refining workflows and organizational structures.

Candidate Profile

• Completed studies in gastronomy, hotel management, business administration, or a comparable qualification paired with relevant professional experience.
• Several years of experience in system gastronomy, preferably within franchise operations.
• Expertise in performance management, including KPI analysis and strategic action planning.
• Strong willingness and flexibility to travel.
• Excellent communication skills, assertiveness, and negotiation capabilities.
• Ability to work effectively in teams, excellent organizational skills, and the ability to work independently.
• Proficient knowledge of MS Office, especially Excel.
• Professional demeanor, passion for the gastronomy industry, and keen attention to detail.

Benefits and Perks

• Competitive and fair compensation reflecting your contribution.
• Support with mobility costs through a dedicated budget to ensure a comfortable commute.
• Discounts on healthy meals at our stores plus meal vouchers for lunch breaks.
• Option to enroll in the EGYM Wellpass wellness program with subsidy support.
• Assistance with company pension schemes and childcare subsidies.
• Access to exclusive corporate benefits offers.
• Flexible working hours, options for hybrid work arrangements, and possibilities for sabbaticals.

About dean&david

• Committed to positive change: valuing diversity, sustainability, environmental responsibility, and social engagement.
• People-centric culture: driven by passion, teamwork, accountability, and innovation.
• Focused on employees: offering opportunities for career development and personal growth.
• A fast-growing, modern company providing secure employment opportunities, proudly based in Germany.