Operations Manager

About the Role

We are looking for a dynamic, strategic, and results-driven Operations Manager to oversee the daily operational functions including administration, facilities, procurement, and IT. This role focuses on ensuring smooth business processes, enhancing efficiency, implementing continuous improvements, and supporting the organization's growth with strong operational leadership.

Key Responsibilities

• Manage daily operational activities to uphold business continuity and efficiency.
• Create, refine, and enforce operational policies, procedures, and workflows.
• Track performance metrics and propose improvements to optimize productivity.
• Collaborate with department heads for organizational objective alignment.
• Identify operational risks and implement measures to mitigate them.
• Prepare detailed reports, dashboards, and update senior management regularly.
• Oversee office administration including facilities, security, transportation, and maintenance to maintain a safe and functional work environment.
• Manage vendor contracts, service providers, and procurement of office necessities ensuring cost-effectiveness.
• Maintain accurate company asset inventories and procurement records.
• Supervise IT infrastructure including hardware, software, networks, and communications, ensuring high performance and security of business applications such as ERP, CRM, HRMS, and Microsoft 365.
• Coordinate IT system maintenance and upgrades through internal teams or external vendors.
• Implement cybersecurity protocols, promote awareness, and ensure compliance with data protection standards.
• Drive digital transformation projects to automate and enhance operational workflows.
• Manage procurement processes, vendor negotiations, contracts, and performance evaluation to support operational needs.
• Assist in budgeting, expense control, and compliance with company policies and legal regulations.
• Lead audit coordination related to operational, administrative, and IT areas.
• Lead, mentor, and develop operational and administrative teams fostering a culture of accountability and innovation.
• Conduct performance appraisals and facilitate employee development programs.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, Engineering, IT, or a related discipline.
• MBA or relevant postgraduate qualification preferred.
• Between 6 to 10 years of experience in operations, administration, or business operations management.
• Extensive experience in managing administration, procurement, facilities, and IT operations is highly valued.

Skills & Technical Expertise

• Operations management and process optimization.
• Developing SOPs and improving workflows.
• Strong leadership and team development abilities.
• Budget preparation and cost management.
• Vendor negotiation and contract administration.
• Procurement and resource management.
• IT infrastructure oversight including ERP, CRM, HRMS, and Microsoft 365 administration.
• Project and risk management skills.
• Experience with business automation and cybersecurity protocols.
• Proficient in Microsoft Office Suite and project management tools (Asana, ClickUp, Jira, Trello, MS Project).
• Good understanding of networking, cloud services, IT security, and data backup strategies.

Core Competencies

• Strategic planning and decision making.
• Problem-solving and analytical thinking.
• Excellent communication and interpersonal skills.
• Negotiation and vendor relationship management.
• Time management and adaptability.
• Attention to detail with customer and service focus.

Why Join Us

• Lead critical business operations and drive organizational transformation.
• Work within an engaging, collaborative, and growth-focused environment.
• Gain exposure to cross-functional leadership and strategic projects.
• Opportunities for career advancement within a dynamic organization.