Operations Manager

About Palazzo Luxe Holiday Homes

Palazzo Luxe Holiday Homes specializes in luxury holiday home management, committed to delivering outstanding guest experiences and first-rate property management services.

Job Summary

As Operations Manager, you will ensure flawless daily operations across the holiday home portfolio. Your role covers managing guest communications, coordinating with teams and vendors, overseeing administrative tasks, and facilitating a seamless journey from booking to guest departure.

Primary Responsibilities

• Provide timely responses to guest inquiries through platforms such as Guesty, Airbnb, Booking.com, and Vrbo.
• Support guests throughout their stay including check-in and check-out coordination.
• Handle guest requests, complaints, and resolve issues professionally.
• Maintain and update booking calendars and reservation details.
• Collaborate with housekeeping, maintenance, and third-party service providers to ensure units meet Palazzo Luxe quality standards.
• Plan cleaning schedules, inspections, and maintenance activities.
• Track operational performance and suggest improvements.
• Maintain accurate booking, guest data, contracts, invoices, and related documentation.
• Prepare operational reports covering occupancy, guest feedback, and overall performance.
• Manage inventory for guest supplies and essential property materials.
• Assist in compliance documentation, business permit management, and support finance teams with payment tracking and records.
• Coordinate communication and scheduling for internal and external teams to ensure timely completion of tasks.

Qualifications and Skills

• Minimum 3 years’ experience in operations, hospitality, property management, customer service, or administrative roles.
• Fluent in written and spoken English with excellent communication skills.
• Strong organizational, multitasking, and time management abilities.
• Customer-oriented mindset with excellent problem-solving capabilities.
• Proficiency in Microsoft Office and Google Workspace.
• Experience using Airbnb, Booking.com, or other property management systems is advantageous.
• Meticulous attention to detail and capability to operate under pressure.
• Ability to manage multiple priorities and coordinate vendors effectively.
• Familiarity with UAE holiday home operational standards is considered a plus.

Additional Information

Be a pivotal member of Palazzo Luxe Holiday Homes, where superior hospitality springs from outstanding operational leadership.