Operations and Customer Success Coordinator

About Primum

Primum is committed to enhancing patient care access by equipping physicians with specialized expertise. The organization connects healthcare providers with expert insights to support complex case management, building networks that improve outcomes and close gaps in care. The team operates within a mission-oriented environment that prioritizes collaboration, continual learning, and meaningful impact in the healthcare sector.

Role Overview

The Operations and Customer Success Coordinator is a full-time position based on-site in Columbus, Ohio. This role entails managing daily operational tasks such as scheduling, coordinating processes, and maintaining documentation to ensure the seamless delivery of services to healthcare partners. The coordinator will also handle customer communications by responding to inquiries, logging issues, and following through to resolve concerns promptly while striving to maintain customer satisfaction.

Collaboration with internal teams to refine workflows and incorporate user feedback is central to this role. Additionally, monitoring performance indicators, generating reports, and participating in projects to elevate the customer experience are key responsibilities.

Qualifications and Skills

• Competence in customer support and services, capable of effectively resolving questions and problems to ensure a positive experience for all users.
• A strong focus on customer satisfaction through relationship building, proactive feedback collection, and responsive issue management.
• Analytical abilities to monitor key data, assess trends, and identify areas for operational and customer experience improvements.
• Excellent written and verbal communication skills suitable for engaging with customers and colleagues alike.
• Meticulous attention to detail and strong organizational skills to manage multiple priorities in a dynamic setting.
• Proficient use of common business software such as CRM systems, spreadsheets, and communication tools.
• Previous experience in operations, customer success, or support roles is preferred, especially within healthcare or health technology contexts.
• Capability to work collaboratively across different teams and adapt fluidly to changing procedures and organizational requirements.