Onboarding & Training Coordinator

About The Indigo Road Hospitality Group

At The Indigo Road Hospitality Group (IRHG), hospitality goes beyond a profession—it's a close-knit family and a rewarding lifestyle. Established in 2009 by Steve Palmer, IRHG sets itself apart by prioritizing its people, fostering a supportive culture where employees feel valued and cared for. Offering roles across 30+ locations, generous benefits, and numerous opportunities for internal advancement, IRHG is dedicated to reshaping the hospitality industry.

Role Overview

We are seeking a meticulous and people-focused Onboarding & Training Coordinator to invigorate our training programs. This role involves managing the logistics for restaurant launches, leadership development initiatives, and ongoing educational training, working closely with departmental directors. The position is vital in administering training operations through tasks such as calendar management, material preparation, coordinating communications, and facilitating training sessions company-wide.

Key Responsibilities

• Conduct onboarding sessions, ensuring new leaders and administrators are well-versed in standards and procedures.
• Support completion of onboarding for hourly employees at current and incoming sites.
• Guide and oversee team members involved in the onboarding process.
• Serve as a primary communication hub to guarantee cohesive organization and follow-up across onboarding stages.
• Create and issue communications welcoming new managers and announcing promotions.
• Maintain historical HR data accurately through Paylocity filing systems.
• Participate actively in weekly Human Resources meetings.
• Ensure compliance with applicable employment laws and regulations at all levels.
• Assist with other HR projects as required.
• Coordinate logistics for in-person training refreshers and "Train the Trainer" programs.
• Manage training schedules for company-wide programs including onboarding, leadership development, and continuing education.
• Distribute training guides and manuals to managerial staff before sessions.
• Organize course materials, monitor attendance, and maintain communication with participants and instructors.
• Arrange bi-monthly foundational leadership classes at headquarters, overseeing venue bookings, supplies, catering, and calendar coordination.
• Send personalized training schedules and update team rosters regularly.
• Follow up with locations to ensure training materials and programs remain current.
• Conduct weekly online training sessions, handling invitations, reminders, and attendance tracking.
• Proofread and preserve the accuracy of training documents and promotional materials.
• Support travel arrangements for in-person trainings, coordinating with executive assistants to enhance cross-team communication.

Qualifications and Experience

• Minimum two years' experience in hospitality or administrative roles preferred.
• Located in Charleston, SC, with availability to work onsite at the headquarters.
• Willingness to travel for opening new locations as needed.
• Proficiency in Microsoft Office suite.
• Familiarity with Open Table system or restaurant operations beneficial.
• Exceptional organizational skills with strong attention to detail.
• Interest in career advancement within training, HR, or people development in the hospitality sector.
• Dependable, self-motivated, and skilled in managing deadlines and follow-through.
• Thrives in a dynamic, fast-growing company environment.
• Excellent verbal and written communication abilities, with a keen eye for detail in proofreading.
• Comfortable working independently and collaboratively as part of a team.
• Receptive to guidance and capable of accurate execution.
• Flexible to work evenings and weekends in alignment with business needs.

Benefits

• Competitive salary and paid time off available after 90 days of employment.
• Comprehensive health coverage including medical, dental, and vision plans.
• Access to a 401K retirement plan with 50% match on the first 6% contribution, plus Roth options.
• Zero-interest home loan program designed to support employee home ownership aspirations.
• Employee discounts at 15 restaurant brands and expanding boutique hotel offerings.
• Parental leave benefits including 4 weeks of paid time off for maternity/paternity.

Additional Information

This job description does not encompass all tasks and responsibilities, nor should it be interpreted as a contractual agreement. The Indigo Road Hospitality Group is committed to equal opportunity employment, ensuring fair treatment throughout all employment facets including hiring, promotion, and training, in compliance with federal, state, and local laws.