Manager, Learning and Development

About the Organization

The Center for Justice Innovation is a nonprofit entity committed to fostering community safety and racial equity. Established in 1996, it collaborates with communities, courts, and justice-impacted individuals to strengthen neighborhoods through innovation. The organization employs over 900 people and operates with an annual budget of $130 million, advancing its mission via three primary strategies: operating pilot programs tackling local issues, conducting original research to identify effective practices, and providing expert policy and reform support nationally and internationally.

Role Overview

The People Department is recruiting a Learning and Development Manager who excels in organization, communication, and self-direction to oversee professional growth initiatives. Reporting to the Director of People Experience and Development, this role involves designing and delivering both virtual and in-person training programs that equip staff with skills and knowledge to maximize performance. The Manager will oversee the end-to-end Learning and Development infrastructure, from needs analysis to platform administration, collaborating across departments to identify and address skill gaps.

Key Responsibilities

• Lead the creation of strategic learning frameworks and develop diverse learning solutions such as workshops, cohort-based and blended learning programs tailored for staff at all levels including interns.
• Engage with subject experts to ensure training content is precise and clear.
• Oversee compliance training for all employees across the organization.
• Develop facilitator guides for training sessions.
• Conduct train-the-trainer sessions to expand internal learning capabilities.
• Design and maintain curricula for managerial development and provide learning pathways for both new and experienced managers.
• Manage the organization's Learning and Development calendar.
• Coordinate with external vendors, handling related contracts and content licenses.
• Administer the organization's Learning Management System (LMS).
• Perform learning need assessments and collaborate with departments to address skill deficiencies.
• Gather data, analyze learning outcomes, and generate reports on training participation, completion, and impact to inform improvements.
• Handle training logistics, delivery, communications, marketing, and publication of learning opportunities.
• Carry out additional duties supporting the goals of the People Experience & Development team.

Qualifications

• Bachelor's degree or relevant graduate degree with at least five years of experience in instructional design, training, or learning and development including direct facilitation experience.
• Proven ability to design adult education curricula in various delivery formats: in-person, virtual, and asynchronous.
• Experience managing a Learning Management Platform (LMS).
• Strong organizational and project management skills.
• Formal certification or coursework in instructional design, adult learning, coaching, or facilitation.
• Excellent verbal and written communication skills.

Preferred Experience

• Background in nonprofit, public sector, or mission-driven organizations.
• Knowledge of manager development frameworks and capability-building programs.

Additional Information

This is a full-time, hybrid position located in Midtown Manhattan requiring 2-3 days onsite per week with regular travel to locations in the five boroughs and Newark, NJ.

Compensation ranges from $90,000 to $118,500 annually and is commensurate with experience.

The benefits package includes comprehensive healthcare with nationwide coverage, free basic dental, vision insurance, short- and long-term disability, life insurance, and flexible spending accounts including commuter FSA. Mental health resources such as Talkspace and Ginger are offered through healthcare plans. The organization provides a 403(b) retirement plan with an employer match of 200% up to 5% of contributions.

The Center embraces diversity and is an equal opportunity employer encouraging applicants from diverse backgrounds including women, people of color, LGBTQ+ community members, and individuals with prior criminal justice system involvement. Candidates must have legal authorization to work in the U.S. and provide truthful information throughout the hiring process. Employment verification and compliance with federal laws will be conducted upon hiring.