Maintenance Administrator

About the Role

Join RACV Royal Pines Resort, a premier hotel destination on the Gold Coast near Surfers Paradise, set amidst a championship golf course. Be part of a respected Australian brand and Victoria's largest member-based organisation committed to delivering memorable leisure and travel experiences, superior home products, and contributing to cleaner energy solutions.

We are looking for a well-organized and proactive Maintenance Administrator to support the resort's Maintenance Department. This position involves coordinating day-to-day maintenance activities, working closely with contractors, suppliers and internal teams to ensure efficient operations that enhance guest experiences.

Key Responsibilities

• Oversee work orders, purchase orders, supplier quotations, and contractor engagements to ensure smooth maintenance processes.
• Maintain accurate records including maintenance databases, contractor registers, and departmental documentation.
• Handle invoice processing, assist accounts payable functions, and address supplier inquiries promptly.
• Support preventative maintenance programs, room refurbishment initiatives, and administration of capital works projects.
• Coordinate contractor onboarding, inductions, and ensure compliance with safety and regulatory standards.
• Prepare month-end financial reports, analyse data, and generate business insights to aid decision making.
• Collaborate with internal stakeholders and external suppliers to complete maintenance works efficiently with minimum disruption.
• Contribute to health, safety, environmental and compliance efforts within the department.

Qualifications & Experience

• Proven administration experience within maintenance, property management, hospitality, construction, or related operational settings.
• Familiarity with accounts payable processes, supplier management, invoice handling, and contract administration.
• Strong proficiency in MS Office, especially Excel for data analysis and report creation, along with experience using PMS-Opera, Inform maintenance software, SAP finance systems, and Donsafe for health and safety management.
• Excellent organizational skills with meticulous attention to detail and effective time management.
• Self-motivated with the ability to work independently and take initiative.
• Strong communicator with demonstrated stakeholder management and collaborative team skills.
• Capable of prioritizing multiple tasks, problem solving, and supporting a customer-focused work environment.

Employment Details & Benefits

• This is a permanent full-time position, Monday to Friday.
• Salary package of $59,500 per annum plus 12% superannuation.
• Enjoy considerable employee benefits, including substantial discounts on RACV resorts and products, health and wellbeing programs, roadside assistance, insurance perks, paid volunteer days, corporate partner offers, and access to an Employee Assistance Program.
• Participate in employee recognition programs such as Employee of the Month awards.
• Access to ongoing training and development opportunities.
• Complimentary on-site parking available.

Additional Information

• An initial 20-minute AI-driven online chat interview is part of the recruitment process.
• Applicants must demonstrate eligibility to work in Australia and consent to a criminal record check.
• Applicants need to verify their capacity to meet the essential job requirements, with consideration for reasonable workplace adjustments.
• RACV is dedicated to fostering a diverse and inclusive workplace environment where all team members feel valued and supported.
• Reasonable adjustments can be made to support candidates during the application and recruitment process upon request.