Key Account Manager

About the Company

ALTOUR is a globally recognized corporate travel management brand and part of Internova Travel Group. With a team of more than 1,000 people and operations in over 80 countries, it focuses on helping organizations connect people and brands through smarter travel solutions. The workplace is described as collaborative, innovative, and centered on growth, accountability, and shared success.

Role Overview

This position is a strategic, high-impact account management role focused on protecting and expanding ALTOUR’s most important client relationships. The Key Account Manager will oversee a portfolio of major accounts, act as a trusted advisor, and coordinate across internal teams to deliver measurable business outcomes. The role blends commercial ownership, client governance, service excellence, and growth generation.

What You Will Do

• Take ownership of a portfolio of strategic accounts and nurture relationships across multiple levels, functions, and regions.
• Represent the client internally and work with operations, sourcing, finance, technology, leadership, and program optimization teams to drive results.
• Lead client discussions around growth, program performance, savings, traveler experience, and ongoing improvement.
• Run Management Business Reviews as working sessions centered on insights, actions, and measurable progress.
• Conduct twice-yearly business reviews to showcase value, align on direction, and set future plans.
• Keep engagements focused on decisions and outcomes rather than retrospective reporting.
• Track commercial performance across the portfolio and help sustain EBITDA and growth.
• Deliver recommendations tied to cost efficiency, total cost of ownership, ROI, adoption, compliance, traveler experience, and other performance measures.
• Use data and analysis to improve program maturity and solve performance gaps.
• Identify opportunities for expansion, upsell, and new revenue in coordination with sales and internal partners.
• Watch for account risk signals and lead recovery or optimization actions when needed.
• Work with regional and in-country teams to support consistent global delivery while respecting local needs.
• Monitor data quality, service models, and operational consistency.
• Drive follow-through by ensuring actions, owners, and timelines are clearly defined and completed.
• Help refine the Key Account Management approach and share effective practices with the wider account management team.

Required Experience and Capabilities

• Proven success managing large, high-value accounts in complex, regional, or multi-stakeholder settings.
• Experience running structured business reviews and formal client governance processes.
• Strong executive-level presence with the confidence to influence, challenge, and guide senior stakeholders.
• Commercial thinking with a solid grasp of value creation, profitability, and growth levers.
• Strong understanding of corporate travel operations, technology, sourcing, and analytics.
• Comfort working in a matrixed, performance-focused, partner-driven environment.
• Excellent communication skills and high emotional intelligence, with the ability to simplify complexity into clear actions.
• Demonstrated ability to deliver measurable outcomes and continuously improve programs.

Benefits and Additional Information

Benefits include two medical plan options, two dental plan options, vision insurance, flexible spending accounts, company-paid life insurance and AD&D, optional additional life and AD&D coverage, disability insurance, paid parental leave, paid time off, a 401(k) plan with company match, discounted employee travel, access to LinkedIn Learning webinars and courses, and discounted pet, auto, home, and renters insurance.

The salary range shown for this role is intended to meet pay transparency requirements across U.S. states and geographies. Starting pay may vary based on experience, location, budget, and other factors. If the role is considered for international candidates, pay will be aligned to the local market in the country of employment.

This position may also qualify for an incentive, commission, bonus, or discretionary bonus based on company financial performance and individual results.

Internova Travel Group is an equal opportunity employer and makes employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected class.

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