Junior Customer Service Executive - Customer Service Operations

About Tata Communications

Tata Communications pioneers advancements in connectivity by integrating cutting-edge technologies such as Cloud, Mobility, IoT, Collaboration, Security, Media, and Network services. We are shaping the next phase of intelligent communications.

Role Overview

This position involves managing all facets of project and program execution relating to both customer-facing and internal initiatives. Responsibilities include defining project scope, planning, resource coordination, vendor and partner management, and overseeing network deployments and migrations.

Key Responsibilities

• Conduct thorough analysis of project scopes and develop actionable resource and timeline plans.
• Oversee the integration and tracking of vendor and partner deliverables ensuring alignment with objectives.
• Act as the main on-site liaison bridging Customers, Field partners, and offshore teams driving cross-functional collaboration.
• Constantly monitor project progress and promptly escalate risks or issues that may affect client commitments.
• Manage change requests and events adhering strictly to established change management protocols.
• Ensure timely creation and maintenance of requirement and process documentation and systematically upload artifacts to customer systems as per procedures.
• Coordinate and lead regular status reviews, stakeholder meetings, stage gates, and project closure processes.
• Deliver projects successfully end-to-end meeting scope, schedule, cost, and quality criteria.

Required Skills and Experience

• Proven project planning and management skills with ability to meet deadlines, budgets, and scope constraints.
• Strong written and verbal communication skills for clear work instructions, client updates, and issue resolution.
• Experience managing customer relationships, resolving conflicts, and ensuring collaborative partnerships.
• Fluency in English with excellent oral and written proficiency.
• Fundamental understanding of communication and networking technologies.
• Capability to operate independently with minimal supervision in unstructured settings.
• Effective interpersonal skills for cross-departmental and client interaction to set expectations and monitor deliverables.
• Proven ability to acquire new knowledge and apply project management methodologies aligned to business needs.
• Experience working with large enterprise customers and telecommunications carriers.
• Strong organizational aptitude and ability to multitask under pressure.
• Competent in managing diverse project management and network engineering tasks across multiple projects simultaneously.
• Adaptability, analytical mindset, resilience under stress, and autonomy in work style.