IT Systems Specialist I

Overview

The IT Systems Specialist I role demands technically proficient individuals with strong problem-solving capabilities. This position involves hands-on support for internal staff, remote workers, contractors, and clients utilizing Managed Services. Excellent interpersonal communication, professionalism, and punctuality are essential, as this role requires interaction across departments and executive levels. The specialist must actively listen to technical issues raised by internal users, comprehend their challenges, and apply appropriate solutions.

Key Responsibilities

• Providing end-user assistance through help tickets and direct communication.
• Running network or system cabling as needed.
• Installing servers and UPS units into equipment racks.
• Setting up, configuring, and repairing laptops and desktops, along with maintaining both workstations and network efficiency.
• Installing necessary operating systems and software applications.
• Performing regular data backups.
• Replacing hardware components including hard drives.
• Conducting troubleshooting and independent research to resolve issues.
• Maintaining accurate inventory records of IT assets.
• Managing Active Directory tasks such as password resets and user account updates; overseeing facility security measures.
• Documenting processes comprehensively.
• Communicating progress and status updates effectively to users.
• Carrying out any other relevant tasks assigned by supervisors.

Required Qualifications

• Minimum of High School diploma or GED; Associate degree preferred.
• Level I candidates: 1 to 2+ years experience in computer hardware repair and helpdesk support.
• Level II candidates: Over 3 years experience and possession of CompTIA Security+ certification with intermediate proficiency.
• Level I candidates should be working towards obtaining the CompTIA Security+ certificate and must acquire it within 12 months of hiring.
• Familiar with both Apple and Windows operating systems.
• Strong written and oral communication skills.
• Competent in software installation procedures.
• Detail-oriented with strong organizational capabilities.
• Possess effective problem-solving aptitude.
• Exhibit excellent customer service and interpersonal communication skills.

Technical Knowledge and Abilities

• Understanding of operating systems, electronic components such as circuit boards and processors, and overall computer hardware and software, including applications and programming fundamentals.
• Capability to assess customer needs, uphold quality service standards, and gauge customer satisfaction effectively.
• Use logical reasoning to evaluate alternative solutions, draw conclusions, and solve problems efficiently.