Job description

About Formula 1

Formula 1 has been a leader in innovation in sports and entertainment since hosting its first Grand Prix in 1950. The organization is committed to delivering an unparalleled experience globally, supported by talented teams across multiple departments including engineering, broadcast, marketing, and more.

Role Overview

We are seeking an IT Support Analyst to join our IT department, providing support for hardware, software, and telecommunication systems across various sites. The role requires maintaining excellent customer service and creating a productive environment that aligns with F1's goals.

Key Responsibilities

Provide IT support at multiple sites such as Biggin Hill, St James Market, and the Event Technical Centre.
Manage and monitor logged IT issues, escalate when needed, and ensure timely resolution.
Communicate with users regarding problems, requests, and tasks, providing both onsite and remote support.
Assemble, deploy, and maintain IT hardware with all relevant updates and drivers applied.
Offer IT support to C-Suite executives, maintaining communication and escalating issues following company policies.
Monitor IT infrastructure and respond promptly to detected problems.
Serve as an escalation point for the Service Desk to guarantee responsive handling of complex issues.
Maintain accurate records of hardware assigned to users, updating departmental documentation regularly.
Follow change management procedures strictly, ensuring proper approval and logging of IT jobs.
Create and update documentation related to IT infrastructure management.

Additional Duties

Travel frequently to support F1 events worldwide.
Complete all required mandatory training within deadlines.
Perform any additional tasks assigned by the manager or director as appropriate.
Ensure compliance with SOX and GDPR regulations related to IT infrastructure.

Candidate Profile

Essential Personal Attributes:

Excellent communication skills with clear and confident idea expression.
Strong organizational skills and self-motivation in managing tasks.
Adaptable, flexible, and positive when addressing challenges.
A proactive approach with problem-solving orientation.

Experience Required:

Proficiency with Microsoft 365 Suite and Azure Active Directory.
Familiarity with operational device management systems.
Hands-on knowledge of a variety of IT and communication equipment.
Good customer service abilities.
Understanding of IT service best practices.

Preferred Experience:

Exposure to working within a global organization across multiple time zones.

Desirable Qualifications:

ITIL Foundation certification.
Office 365 administration and troubleshooting skills.

Knowledge & Skills

Comprehensive knowledge of Microsoft 365 Suite and Azure Active Directory.
Experience with Windows, Mac OS, and Linux operating systems.
Familiarity with diverse IT and communication devices.
Competence in managing and troubleshooting printer hardware/software.

Career Progression

Opportunities for advancement include roles such as IT Systems Analyst, IT Network Engineer, or IT Support Manager.

Benefits

Private healthcare coverage.
Dental care benefits.
Four Grand Prix paddock passes each season.
Enhanced parental leave policies.
Complimentary shuttle service to nearby train stations at Biggin Hill.
Free healthy snacks at office locations.
Subsidized cafeteria serving breakfast and lunch at Biggin Hill.
25 days of annual leave plus 8 bank holidays and holiday closure during Christmas.
Access to training programs and learning opportunities via the in-house team.
Discounts on Formula 1 merchandise and experiences such as F1 Arcade and F1 Drive.
Perkbox benefits portal access and more.

Recruitment Notice

Communication from the recruitment team will only be conducted through official company email addresses. Candidates must beware of fraudulent contacts requesting money or personal details through unofficial channels and report such incidents.

IT Support Analyst