IT Field Engineer - Glasgow & Edinburgh

Overview

We are on the lookout for a skilled and motivated IT Field Engineer to join our team supporting crucial clients in Glasgow and Edinburgh. This role focuses on advancing your IT support career by addressing complex technical issues and delivering superior service.

Key Responsibilities

• Provide 2nd Line Support as the primary troubleshooter at the Service Desk, resolving escalated technical problems efficiently.
• Apply extensive knowledge of IT hardware, software, networks, servers, and peripherals to diagnose and fix complex incidents.
• Establish and maintain strong collaborative relationships with client IT departments to facilitate smooth communication and resolution processes.
• Document all incidents, solutions, and best practices diligently and generate regular reports highlighting patterns, issues, and improvement suggestions.
• Keep abreast of emerging technologies and industry trends to continuously improve service quality and optimize the IT environment for clients.

About the Employer

T-Tech is a rapidly expanding IT consultancy and cloud services provider specializing in serving SMEs within the accountancy and professional services sectors across the UK. Our mission is to help businesses maximize efficiency through cutting-edge IT solutions while minimizing risks.

Our services span across business consultancy, IT support, technical consultancy, cloud, networks & security, intelligent automation, and communications. We foster a professional yet enjoyable workplace where your contributions are valued immensely.

Core Values

• Service Centric: Putting clients first, fulfilling promises, and going beyond expectations.
• United: Thriving through teamwork, communication, and mutual respect.
• High Standards: Consistently delivering quality work with continuous personal and team development.
• Agile: Adapting swiftly to new challenges and shifting priorities with resilience.

Requirements

• Proven experience in a 2nd line IT support capacity, ideally in dynamic environments.
• Strong expertise with IT systems including hardware components, various software, networking, and servers.
• Adept problem solver with critical thinking skills capable of managing pressure effectively.
• Excellent communication and interpersonal abilities for engaging clients and collaborating with teams.
• Strong prioritization and multitasking skills to meet deadlines efficiently.
• Possession of IT certifications such as ITIL, CompTIA, or Microsoft qualifications is a major advantage.

Benefits

• Company-matched pension contributions up to 4% after 3 months.
• Life Assurance coverage at three times the salary to secure your family’s future.
• Income Protection plan providing benefits during prolonged illness.
• 23 days of annual leave plus additional birthday leave.
• Access to continuous learning including CBT Nuggets training resources.
• Employee wellbeing supported via initiatives like Friday Pulse.
• Regular social events including go-karting, game nights, boat parties, and escape rooms.
• Medical cashback through BUPA healthcare benefits.
• Outstanding opportunities for career development within the company.

Join Us

We invite you to become a vital member of our Service Desk Team, helping drive technical excellence and client satisfaction in Aberdeen and beyond. Embark on this rewarding career path with us and unleash your full potential.