Institutional Customer Support Specialist - Arabic Speaker

About HashKey Group

HashKey Group stands as a premier, fully regulated digital asset financial services provider with its headquarters in Hong Kong and operational presence across Singapore, Tokyo, Bermuda, and other global locations. The company is committed to shaping the future of Web3 finance by delivering compliant and innovative solutions.

Role Overview

We are searching for an enthusiastic and flexible Institutional Customer Support Specialist fluent in Arabic to become an integral part of our global client service team. This position involves managing relationships with institutional and high-net-worth clientele within Arabic-speaking regions, resolving intricate client concerns, and collaborating across departments to uphold superior customer service standards.

Primary Duties

• Maintain and strengthen proactive relationships with institutional clients, guaranteeing premium and attentive support.
• Efficiently monitor and resolve client tickets, ensuring timely responses and compliance with service level agreements.
• Collect in-depth client feedback concerning product usability and communicate critical insights to the Product and Operations departments for continuous improvements.
• Coordinate efforts with Technical, Risk, Compliance, and Product teams to deliver prompt and effective resolutions to complex client inquiries.

Candidate Requirements

• Fluent Arabic language skills paired with professional English communication abilities.
• Experience within the Cryptocurrency, Web3, or Fintech sectors is strongly preferred.
• Possess qualities encapsulated by the AHA model: adaptable, high-potential, and ambitious self-starter eager to learn and master advanced Web3 tools and products.
• Demonstrated teamwork capabilities, resilience under stress, and a passion for pioneering new developments in the Web3 space.