Information Technology Manager

About the Role

We are seeking a skilled IT Manager to join Billing Finance Ltd at our Northampton location. This role involves leading the IT Operations team to enhance our technology environment, focusing on software, hardware, infrastructure, and cloud systems to ensure smooth and secure business operations. The ideal candidate is a technical expert passionate about resolving complex issues and transforming business challenges into efficient technological solutions.

Key Responsibilities

• Deliver direct technical support across all levels (1st, 2nd, and 3rd line) for software, network, hardware, and telephony systems.
• Manage incident and problem resolution processes internally and externally to maintain high availability of essential systems.
• Strictly enforce GDPR and information security policies throughout the company.
• Lead, mentor, and manage the IT team to develop a high-performing department.
• Identify deficiencies in current technology and advocate for new solutions and ongoing enhancements to the technology lifecycle.
• Introduce and implement technologies that align with the organization's strategic objectives.
• Ensure IT estate resilience, availability, and security complying with ISO27001 and Cyber Essentials standards.
• Work collaboratively with the Cyber and Information Security Manager to assess risks, apply mitigations, and preserve compliance.
• Create, revise, and enforce company-wide IT policies and operational procedures.
• Coordinate with the Transformation team and third-party providers to meet service-level agreements for projects and issue resolutions.
• Establish and maintain strong partnerships with critical vendors for optimum service delivery and system uptime.

Candidate Profile

This position requires an analytical thinker with prior experience in a similar managerial IT role. Strong interpersonal skills are essential for engaging stakeholders across all levels and improving existing processes effectively.

The role follows a hybrid model, requiring onsite presence 3-4 days per week plus participating in a rotating Saturday schedule (9am - 4pm, one Saturday in three).

About Billing Finance Ltd

Billing Finance Ltd is a family-owned company based near Northampton specializing in vehicle financing for customers with unique credit profiles outside conventional underwriting processes. We are dedicated to supporting both our clients and staff by placing people at the core of our mission during this transformative period.

Our core values:

• Responsibility: Conscious of the impact on people and the planet.
• Compassion: Kindness and empathy towards customers and colleagues.
• Collaboration: Commitment to advancing financial wellbeing for our customers and community.

Benefits and Perks

• Discretionary bonus plan.
• Electric Vehicle salary sacrifice scheme.
• Pension salary sacrifice scheme.
• Private medical insurance.
• Income protection coverage.
• Hybrid working arrangements.
• Employee assistance program.
• Annual personal growth fund of £200.
• Paid days for volunteering activities.

Recruitment and Data Use

The recruitment process includes pre-employment checks involving soft credit checks through Credit Reference Agencies, and fraud prevention screenings via CIFAS. Candidate information will be verified for compliance and identity, including 6-year address history, full name, and date of birth.

Employment is contingent upon passing a Basic DBS check to meet FCA compliance requirements, confirming no relevant unspent convictions. Candidates may also be required to provide proof of right to work and relevant qualifications or experience before employment.

Billing Finance Ltd is committed to equal opportunity and accommodates reasonable adjustments during the application process to support applicants’ needs.